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@prashantsax3na
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Member since October, 2012
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Prashant Saxena 

I'm an experienced IT professional with an in-depth understanding of the operating systems (Linux/Windows), applications, service operations and reports creation and management, currently working as a Business analyst. My core skills include IT administration, requirements gathering, problem solving and service optimization. I'm also proficient in client interaction roles where I have interacted with more than 50 corporate clients as a part of requirements gathering and problem solving. I'm an MBA (IT/Marketing) and (Computers) graduate holding certifications like ITIL Foundation 2011, Six Sigma Green Belt, RHCE and have undergone an intensive IIBA/CBAP Business analyst training.
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Experience

Business Analyst

Jan 2013

All the works of a business analyst

Business Analyst

Sep 2012 - Jan 2013 (4 months)

Business Analysis and Market Research ? Identify market requirements, define the product vision, create preliminary design concepts and drive the implementation of the overall product roadmap ? To initiate/Ideate new product. ? Work closely with the Engineering team, User design, operations and other functional domain teams Server Analysis ? Server Security and optimization ? Linux Server Administration (Tomcat, Mysql,java etc)

Management Trainee

Feb 2011 - Sep 2012 (1 year)

BUSINESS ANALYSIS & SERVICE OPERATIONS ? Lead a team of engineers responsible for enabling our customers to identify myriad opportunities to improve their service efficiency at the various customer touch points & implementing suitable solutions for service efficiency improvement. ? Identifying pain points: Directly interacting with the clients and identifying the most prominent issues in their day to day operations with Tulip. Discovered manual unscheduled report management as the biggest effi

Unix Administrator

Jul 2007 - Jul 2008 (1 year)

SOLUTIONS ARCHITECT Researching & evaluating various application solutions for in house implementation to reduce operational inefficiencies. ? Analyzed existing network systems & conducted a full fledged software research for the best network shaper e.g. smoothwall, clarkconnect. Made recommendation & installation plans for the same. Implemented the network shapers in the organisation. ? Architecting gateways for network shaping based on Linux with the use of shell scripts and IPtables.

Education

MBA (Marketing and IT)

2009 - 2011 (2 years)

B.Tech (Computers)

2003 - 2007 (4 years)

Certifications

ITIL Foundation Certificate 2011 (2012)

APMG

The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITILv3 and ITIL 2011 edition), ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage. ITILv3 underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist. ITIL describes procedures, tasks and checklists that are not organization-specific, used by an organization for establishing a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

Six Sigma Green Belt (2012)

Astrowix

Six Sigma is a business management strategy, originally developed by Motorola in 1986. Six Sigma became well known after Jack Welch made it a central focus of his business strategy at General Electric in 1995, and today it is widely used in many sectors of industry. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization ("Black Belts", "Green Belts", etc.) who are experts in these methods. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified financial targets (cost reduction and/or profit increase).

RHCE (2008)

The Red Hat Certification Program is Red Hat's professional certification program for Red Hat and general Linux related skills such as system administration on Red Hat Enterprise Linux. All certifications are given after passing exams. The program distinguishes itself in that the exams are performance-based, meaning that students must perform tasks on a live system, rather than answering multiple choice questions.

Publications

The Dream of Vishnu - Shunyata

The Indian philosophy on ultimate reality