Contact No: +91-9582060534
Seeking assignments in Project Management & Business Analysis in an organization where I can administer my skills to contribute to the industry in quest of a successful career.
A competent professional with almost 2 years 9 moths of experience in the areas of ERP/CRM.
An Enterprising leader with abilities in motivating teams towards enhancing their performance standards.
Strong Business Analytical Skills.
Experienced in CRM concepts, capture CRM and process requirements, recommending best practices and design functional solutions for CRM based implementations, developing high level implementation Plans, translating clients' requirements into system configurations (data flow diagrams, impact analysis, gap analysis and process flow diagrams), Collaborate with technical, production, and business teams to ensure full life-cycle implementation, user acceptance testing, end user training, implementation and post-implementation support
Proficient in using leading industry tools like Balsamiq, MS Visio, MS Project, MS Office (Word, Excel & Power Point) to develop various project deliverables
Interact with clients to assess project requirements and perform needs/gap analysis, develop action plans, and project timelines.
Provide CRM functional design solutions for customers, including full life-cycle implementation.
Configure and implement CRM functional modules, encompassing sales planning, order management, account and contact management, and commission management.
Set up, monitor, tune, and administer CRMNext environment systems.
Conduct detailed analysis sessions with end users and business subject matter experts (SMEs).
Identify and administer CRM best business practices per business standards for functional processes.
Areas of Expertise
Accurately completing project tasks within duration and effort commitments.
Business Analysis, CRM Consulting, Requirement gathering, Creating solution scope document,Product Demos, Process Re-engineering, Business Process Automation, CRM Implementation, Integration, UAT, Manual Testing, Test Cases
Hands on experience with open source Business Intelligence tools JasperSoft BI and Pentaho BI Suite.
Functionality testing, Regression testing, and User Acceptance Testing (UAT). Experience in defining test cases, developing and maintaining test cases and documenting all phases of the QA process.
Possesses excellent communication, documentation and organization skills with the ability to adapt to a new environment & meet stringent deadlines.
Good Knowledge of SQL queries.
Acidaes Solution Pvt. Ltd. Jun’13-Present
Founded in 2002, Acidaes is a specialist customer relationship management product company, providing services to customers in the global market. CRMnext is our flagship product, available on a commutable cloud model i.e. both On-private cloud and On-public cloud through a single code-base which provides companies with flexibility for their ownership model.
The CRMnext team has a proven track record of delivering high impact CRM solutions with strong offerings in 11 verticals including Banking, Insurance, Financial Services, Pharma, Media, Telecom, Automobile, etc. We work very closely with our customers, leveraging our extensive domain expertise to enhance their business efficiency by improving processes and practices. This combination of competency and commitment to results are the key to our success in the global market. Today, CRMnext has to its credit thought leaders across verticals as its customers.
Designation – CRM Consultant (Business Analyst)
Relyon Softech LTD. Apr’11-Jun’13
RELYON is a growing company based in the IT hub of India, Bangalore, driven by experienced professionals providing high quality IT Products, Projects solutions and services.
Company is promoted by eminent Professionals having decades of experience in the field of Accounting, Banking, Taxation, Industry, Finance, Administration and Information Technology, making the company's position stronger in the market.
Designation - Payroll Consultant (Business Analyst)
Project Details :
Acidaes Solutions Pvt Ltd (CRMnext):
Max Life Insurance: NWS - CRM Lead Management for Agency Channel
Housing Finance Bank, Uganda - Integrated CRM Implementation for Marketing, Sales and Customer Service with Core Banking
Relyon Softech LTD.
Lurgi India Company Private Limited(Air liquide group company) : Implemented Payroll software and Employee Information portal(Cloud based)
Liberty InfoTech :Implemented Payroll software and Employee Information portal(Cloud based)
Whirlpool Of India Limited : Implemented Payroll software and Employee Information portal(Cloud based)
ESCORTS Heart Institute and Research Centre Limited :Implemented Payroll software and Employee Information portal(Cloud based)
News Express Media (Sai Prasad Media's National News Channel) : Implemented Payroll software and Employee Information portal(Cloud based), ERP integration.
Denso International India Pvt. Ltd :Implemented Payroll software and Employee Information portal(Cloud based), ERP integration.
India TV :Implemented Payroll software and Employee Information portal(Cloud based), ERP integration.
PEC LTD (Government) : Implemented Payroll software and Employee Information portal(Cloud based), ERP integration.
Roles and Responsibilities:
Supporting client on implementing project successfully.
Started with getting requirement from the client during BPR (Business Process Review).
Prepared BFRD (Business Functional Requirement Document), on the understanding of the requirement and get the approval from the client.
Requirement Gathering from the client.
Creation of prototype to demonstrate the design of the solution.
Develop Business Functional Requirement Document on the understanding of the requirement and get the approval from the client.
Creation of SOW and conduct Project Kick-off.
Functional Configuration and Implementation in CRMNext.
Coordination with Development team on Customization Requirements of the Project
Implement various other related features in the application.
Troubleshoot and debug issues related to testing.
Prepared the Configuration Document on the Configuration design of the requirement in CRMNext and get the approval from the client.
Created a prototype model before starting up the actual implementation and demonstrated the application.
Upon approval from the client on the prototype demonstrated, implemented the application.
Web to lead functionality to capture leads for Training courses. Email templates and newsletter for Leads, Contacts, etc
Custom Objects, Validations, Workflows and approvals to automate many manual processes.
Created custom reports and dashboards.
Unit testing of the application before delivering the application to the Testing team.
Prepared User Manual for easy navigation by users using the system.
Had regular Calls with Client to understand and check the progress of work and adaptability of users after the system is deployed.
Post-Implementation Support was also provided to the customer for a stipulated time.
Designated to Project Leader in just 4 months due to hard work and project management skill.
Appreciated by Relyon Team for good performance in Implementing the Software
Appreciated by Relyon Team for performance improving ideas.
Attended workshop of Central India Regional Council of the Institute of Chartered Accountants of India as Guest Payroll Speaker at Saharanpur branch.
Attended workshop of Central India Regional Council of the Institute of Chartered Accountants of India as Guest Payroll Speaker at Noida branch.
Computer Science 2007-11
Passed from Echelon Institute of Technology, Faridabad (MD University).
Cleared with 65%.
12th from Non-Medical 2006-07
Passed from Tagore Academy Public School, C.B.S.E board
Cleared with 75%.
10th from Non-Medical 2004-05
Passed from Tagore Academy Public School, C.B.S.E board
Cleared with 70%.
Project Management Tools : MS Project, MS Visio
Tools use : MS Project, MS Excel, Microsoft Visual Studio 2005,
Databases : MS SQL Server 2005, MS Access
Flexible, result-oriented and adapt to the environment quickly to meet the goals of the product and the organization.
Efficient in solving complex issues.
Hobbies and Other Activities
Member of student counsellor of College.
Participated in Blood donation camp.
Participated in Inter College cricket and football tournaments.
Father’s Name : Mr. Samarjeet Singh
Contact Address : Ho. No-846, Sector-3, Huda Colony, Ballabgarh
Date of Birth : 9th July, 1989
Gender : Male
Nationality : Indian
Marital Status : Unmarried
Passport No. : K8492383