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- 91%Jobs Completed
- 88%On Budget
- 93%On Time
- 13%Repeat Hire Rate
Network security Cisco
“excellent work, great professional, I look forward to working with you again”Imary C. 2 weeks ago
CREATION 3 MACHINE KVM VPS FULL JOB PROXMOX
“Donner. Etoile pour. Donner ne vous fier. Pas aux. Etoile”Paulo N. 2 weeks ago
Cisco 2901 Router Configuration for VOIP
“Work completed on time and all requirements were met.”Akhil B. 3 weeks ago
Project for Ramy A.
“very professional support and on time”Majed A. 1 month ago
Project for Ramy A.
“Very good to work with him, fast and easy going, surely to work again for some other windows tasks”Salvatore D. 1 month ago
Remote into a Cisco 1262N Access point and enable web interface
“Knew exactly what had to be done and did it efficiently and quickly”Jorge E. 2 months ago
Network Expert EngineerJun 2017
Duties -> Act as the 3rd level of technical escalation for the Service desk & incident management dept., lead & provide technical guidance and support. -> Timely and High-Quality handling of all subcases dispatched to IOC-Global Queue. -> Provide expert level of support for Customer faults related to routing problems, including complex routing issues, LAN switches, IPSEC, IKEv1, IKEv2, GRE, QOS, MPLS VPNs. -> Handling First Level of escalations for all subcases received
Incident Management SpecialistAug 2015 - Jun 2017 (1 year)
Duties: -> Conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults. -> Provide a professional technical point of contact for customers. -> Perform technical escalations in line with company procedure. -> Monitor systems, customer networks and products, deal with alerts and events as appropriate. -> Document all troubleshooting and incident management actions.
techinical support engineerNov 2013 - Aug 2015 (1 year)
Duties: -> Install, test and upgrade new technologies. -> Hardware, Software and network troubleshooting. -> Follow standard processes and procedures. -> Identify and escalate priority issues per Client specifications. -> Recording problems and solutions for future reference. -> Ability to explain technical issues clearly to non-technical colleagues. Technical support team leader engineer: -> At March 2014, I had a promotion to be a team leader of technical support department.
Preferred Freelancer Program SLA94%
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