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@ramygoda1590
Flag of Egypt Alexandria, Egypt
Member since August 5, 2018
2 Recommendations

ramygoda1590

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I have an excellent experience in networking/Linux/windows/vpn. please just ping me on freelancer chat to have a short discussion on your project. below is a brief on my experience: This is ramy mohamed gouda, I'm a network and system administrator. I have been working in networking for more than 5 years. I'm certified CCNP R&S, Comptia A+, ccna cyber ops. I have an excellent knowledge in: 1) Cisco devices (routers, switches), routing protocols, IPSEC, ASA, wireless, linux, ubuntu. 2) excellent knowledge in simulation tools like Esxi, vmware WorkStation, virtual-box, GNS-3, packet tracers and EVE-NG. 3) installing windows servers, linux servers and troubleshooting them. 4) I have an excellent knowledge in setting up VPN (IPSEC, OPENVPN, DUO Authentication). 5) I have an excellent experience in writing technical reports. I have done a lot of projects in routing and switching and wireless on this simulation tools and also in real life in my work at Orange. i will be glad to have the chance to help you anytime, just send me a message and no problem with the budget. Regards, Ramy
$20 USD/hr
101 reviews
5.4
  • 91%Jobs Completed
  • 88%On Budget
  • 93%On Time
  • 13%Repeat Hire Rate

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Experience

Network Expert Engineer

Jun 2017

Duties -> Act as the 3rd level of technical escalation for the Service desk & incident management dept., lead & provide technical guidance and support. -> Timely and High-Quality handling of all subcases dispatched to IOC-Global Queue. -> Provide expert level of support for Customer faults related to routing problems, including complex routing issues, LAN switches, IPSEC, IKEv1, IKEv2, GRE, QOS, MPLS VPNs. -> Handling First Level of escalations for all subcases received

Incident Management Specialist

Aug 2015 - Jun 2017 (1 year)

Duties: -> Conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults. -> Provide a professional technical point of contact for customers. -> Perform technical escalations in line with company procedure. -> Monitor systems, customer networks and products, deal with alerts and events as appropriate. -> Document all troubleshooting and incident management actions.

techinical support engineer

Nov 2013 - Aug 2015 (1 year)

Duties: -> Install, test and upgrade new technologies. -> Hardware, Software and network troubleshooting. -> Follow standard processes and procedures. -> Identify and escalate priority issues per Client specifications. -> Recording problems and solutions for future reference. -> Ability to explain technical issues clearly to non-technical colleagues. Technical support team leader engineer: -> At March 2014, I had a promotion to be a team leader of technical support department.

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