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Flag of Barbados Bridgetown, Barbados
Member since July 9, 2013
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Hi Greetings! I am a Reliable, dedicated & hardworking Professional who has worked with Hospitality industry for 3 yrs (Intercontinental group & the Claridges) & Dallas based Direct selling MNC( Mary Kay Cosmetics) for 5 yrs. Currently working as Freelancer Travel Planner. I can help you to find the best traveling options based on your choice & budget. I was trained at a large call center in the Philippines. I am the PERFECT assistant for your project. Proficient in managing a spectrum of activities including:- Phone Support Representative Customer Specialist Data Entry ( Order processing & Editing ) Email,Chat & Phone Support Efficient in Ecom ,CMS & IRIS software Complaint handling ( Refunds & Returns ) Maintaining Reports ( Daily Sales & daily Call data ) Payment tracking & reconciliation Inbound & Outbound calls Web Research. I am a Graduate from Delhi University ( [login to view URL]) & diploma holder in Aviation & Hospitality Mgt.Thanks--
$10 USD/hr
1 review
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Recent Reviews


Outsource Call center Supervisor

Aug 2007 - Nov 2012 (5 years)

Handle client problems; answer general inquiries and complaints Performs administrative duties, upkeep of beauty centre display, review of work orders for accuracy, ordering supplies, and necessary coordination with other departments. • Taking Customer’s Product orders over the phones & via walk-ins

Business Lounge Executive

Dec 2004 - Aug 2007 (2 years)

Resolving customer complaints regarding food quality and service Maintain Restaurant inventory, cleanliness, food rotation and menu consistency Continue to enhance the guest service experience by creative initiatives Preparing details required for pr-meal briefing - out of stock items, reservations, daily specials, VIP reservations, etc

Front Office Assistant

Jun 2004 - Nov 2004 (5 months)

Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. • Ensure proper functioning of telephone equipments in the hotel at all times and to implement correct telephone operating procedures. • Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc.


B Commerce

2004 - 2010 (6 years)

Diploma in Aviation & Hospitality Mgt

2003 - 2004 (1 year)


Employee of the Year (2006)

The Claridges

Employee Of The Year 2006

Rewarded as Excellence for Golden rule Service & Best Employee Rewarded as Stretch for excellence (2007)

Mary Kay Cosmetics Pvt Ltd

Rewarded as Excellence for Golden rule Service Best Employee Rewarded as Stretch for excellence


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