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@rhitv
Member since October, 2012
0 Recommendations

rhitv 

Customer Experience, data entry, transcriptions, process evaluation.
$10 USD/hr
0 Reviews
0.0
  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • N/ARepeat Hire Rate

Recent Reviews

No reviews.

Experience

Account Executive

Aug 2012

Generating B2B leads, CRM.

Games Advisor

Feb 2012 - Aug 2012 (6 months)

Technical, account and billing support for EA Games' console and PC market.

World Wide Customer Excellence Community Moderator

Aug 2011 - Feb 2012 (6 months)

Community Moderator for EA Games on Facebook, official EA forums, Twitter, Hyves and others with a focus on the FIFA franchise. Providing upper management levels with detailed reports of user activity and any unforeseen issues arising as a result of game patches, updates and promotional events. Project ended due to budget cuts.

Games Advisor

Jan 2011 - Aug 2011 (7 months)

Technical, account and billing support for EA Games' console and PC market.

Tier 3 Supervisor / NOC Support

Jul 2009 - Nov 2010 (1 year)

This consisted of supervising the workspace. Assisting employees in meeting KPI's as well as monitoring multiple SLA's to maintain the highest quality customer service in the industry. With over 150 employees present on average this meant managing and delegating in an extremely efficient manner, whilst processing variable data in reports on an hourly basis. Additional responsibilities consisted of analyzing processed data and presenting relevant findings to upper management levels.

Tier 2 Technical Support

Mar 2009 - Jul 2009 (4 months)

Responsibilities consisted of handling official complaints. This required improvising and negotiating with legal representatives and consumers to provide the highest quality service in the industry.

Tier 1 Technical Support

Dec 2008 - Mar 2009 (3 months)

Initial responsibilities consisted of assisting customers with technical and administrative support; thorough understanding of VoIP technology and DSL technology gained.

Education

Atheneum

2001 - 2006 (5 years)

Certifications

983-61 MTA Software Development Fundamentals C# (2012)

Microsoft Corp.

- Core programming concepts, such as computer storage and data types, decision structures, and error handling. - Object oriented programming, including classes, inheritance, polymorphism, and encapsulation. - General Software Development, including application life cycle management, application specifications, algorithms and data structures. - Web Applications, including Web page development (HTML, JavaScript, and CSS), Microsoft Web application development, Web hosting, and Web services. - Desktop Applications, including Windows® Forms applications, console-based applications, and Windows Services. - Databases, including relational database management systems, database query methods, and database connection methods.