Maria Teresa L.

Hi! My name is Maria Teresa Lacson. I've worked in the call center industry for 4 years providing World Class Customer Service and Technical Support through phone, email and chat. I am interested in solving problems, answering questions and delighting customers. I've worked as a Customer Service Escalation agent wherein I was taking supervisor, manager & senior manager calls for a Financial Company based in the USA and have been fairly successful doing the campaign. I was also promoted to be part of the Fraud Department. I have been a sales account manager for an insurance company. I am reliable, good working attitude, helpful, upbeat, fun and positive type of person. I am surely a great addition to the team. I firmly believe that I am the most qualified person to handle your project. Rest assured that I will be very professional and reliable. Thank you for your time. All the best, Maria