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Customer Support Data Entry Powerpoint Telemarketing Training
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Adnan W.

@robbiewilson

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Experts in tele-marketing/surverys, inbound support, lead generation and data entry.

$12 USD / Hour

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Pakistan (4:48 AM)

Joined on April 12, 2007

$12 USD / Hour

Greetings, We are call center based in Islamabad, Pakistan.With an experience of over eight years we are considered as experts of the industry. Genesis BPO Services prides itself in, · Highly educated, English speaking workforce with British and American accents. ·Offshore time zone supports same day or around the clock support · Firm commitment to security · Full auditing with document management · Experienced and dedicated management team Hopefully With our strength in marketing and in operations, customer satisfaction and services tailored to your needs, we will be able to develop a highly dynamic, productive and cost efficient BPO solution for your Company. If you are interested in customer management outsourcing for your organization, you can discover how we can develop and implement a range of outsourcing solutions. You can contact me and we can discuss further how this will benefit your business. Regards, Robbie Wilson Director Operations

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Experience

Incharge- Communications & Publications

Feb, 2010 - Present

15 years, 9 months

International Organization for Migration

Feb, 2010 - Present

15 years, 9 months

.Managing Call Centre facilitating UK boarder agency .Email correspondence/ complaint management .Publications for on-going humanitarian projects .Business development

Feb, 2010 - Present

15 years, 9 months

Manager Marketing

Mar, 2008 - Jan, 2010

1 year, 10 months

Star Access Dubai

Mar, 2008 - Jan, 2010

1 year, 10 months

oWorking on projects in Ajman and Dubai. oProviding help and advice to customers using organization's products or services; oCommunicating courteously with customers by telephone, email, letter and face to face; oInvestigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; oHandling customer complaints or any major incidents, such as a security issue or a customer being taken ill; oIssuing refunds or c

Mar, 2008 - Jan, 2010

1 year, 10 months

CEO

Dec, 2004 - Jan, 2008

3 years, 1 month

Call Buddy UK

Dec, 2004 - Jan, 2008

3 years, 1 month

oLeads in fiscally prudent and competitive manner. oAs a primary customer interface of all aspects of service management and operational related customer issues and to ensure high levels of customer satisfaction; oFormulate and implement appropriate corrective action plans to resolve customer issues raised to the company; oWork closely with global customers and carrier customers to monitor fault outages to ensure service delivery of agreed and documented customer service levels; oConduct regular servic

Dec, 2004 - Jan, 2008

3 years, 1 month

Education

Al-Khair University

2006 - 2008

2 years

MBA HRM

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Pakistan

2006 - 2008

2 years

University of the Punjab, Lahore

2003 - 2005

2 years

MBA Marketing

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Pakistan

2003 - 2005

2 years

Al-Khair University

1999 - 2003

4 years

BS Computer Sciences

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Pakistan

1999 - 2003

4 years

Qualifications

Project development & Implementation Course

2012

International Organization for Migration, United Nations

2012

Advance Computer Course

1998

Petroman

1998

Flight Steward Course

1999

TransAir

1999

Publications

Emergency Relief-2011

International Organization for Migration, United Nations

MHD Year End report

International Organization for Migration, United Nations 2012

Verifications

Registered Users

Total Jobs Posted

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