EXPLORE


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$12 USD / Hour
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Pakistan (4:48 AM)
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Joined on April 12, 2007
$12 USD / Hour
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Greetings, We are call center based in Islamabad, Pakistan.With an experience of over eight years we are considered as experts of the industry. Genesis BPO Services prides itself in, · Highly educated, English speaking workforce with British and American accents. ·Offshore time zone supports same day or around the clock support · Firm commitment to security · Full auditing with document management · Experienced and dedicated management team Hopefully With our strength in marketing and in operations, customer satisfaction and services tailored to your needs, we will be able to develop a highly dynamic, productive and cost efficient BPO solution for your Company. If you are interested in customer management outsourcing for your organization, you can discover how we can develop and implement a range of outsourcing solutions. You can contact me and we can discuss further how this will benefit your business. Regards, Robbie Wilson Director Operations
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Experience
Incharge- Communications & Publications
Feb, 2010 - Present
•
15 years, 9 months
International Organization for Migration
Feb, 2010 - Present
•
15 years, 9 months
.Managing Call Centre facilitating UK boarder agency .Email correspondence/ complaint management .Publications for on-going humanitarian projects .Business development
Feb, 2010 - Present
•
15 years, 9 months
Manager Marketing
Mar, 2008 - Jan, 2010
•
1 year, 10 months
Star Access Dubai
Mar, 2008 - Jan, 2010
•
1 year, 10 months
oWorking on projects in Ajman and Dubai. oProviding help and advice to customers using organization's products or services; oCommunicating courteously with customers by telephone, email, letter and face to face; oInvestigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; oHandling customer complaints or any major incidents, such as a security issue or a customer being taken ill; oIssuing refunds or c
Mar, 2008 - Jan, 2010
•
1 year, 10 months
CEO
Dec, 2004 - Jan, 2008
•
3 years, 1 month
Call Buddy UK
Dec, 2004 - Jan, 2008
•
3 years, 1 month
oLeads in fiscally prudent and competitive manner. oAs a primary customer interface of all aspects of service management and operational related customer issues and to ensure high levels of customer satisfaction; oFormulate and implement appropriate corrective action plans to resolve customer issues raised to the company; oWork closely with global customers and carrier customers to monitor fault outages to ensure service delivery of agreed and documented customer service levels; oConduct regular servic
Dec, 2004 - Jan, 2008
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3 years, 1 month
Education
Al-Khair University
2006 - 2008
•
2 years
MBA HRM

Pakistan
2006 - 2008
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2 years
University of the Punjab, Lahore
2003 - 2005
•
2 years
MBA Marketing

Pakistan
2003 - 2005
•
2 years
Al-Khair University
1999 - 2003
•
4 years
BS Computer Sciences

Pakistan
1999 - 2003
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4 years
Qualifications
Project development & Implementation Course
2012
International Organization for Migration, United Nations
2012
Advance Computer Course
1998
Petroman
1998
Flight Steward Course
1999
TransAir
1999
Publications
Emergency Relief-2011
International Organization for Migration, United Nations
MHD Year End report
International Organization for Migration, United Nations 2012
Verifications