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sydney, australia
It's currently 12:34 AM here
Joined August 29, 2019
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Robin J.
@robinjain1304
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sydney, australia
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Salesforce Consultant
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Experience
Salesforce Consultant
Nov 2014 - Jul 2019 (4 years, 8 months)
- Engaged in Business Process modelling to streamline process with clear starting and ending to the Processes
- Facilitate and conduct workshops, solution implementation, testing and post go-live support.
- Worked in Service, Sales and Marketing cloud Salesforce Application.
- Provide day-to-day end-user live support relating to Salesforce queries on bug fix, features and functionalities.
Siebel CRM Business Analyst
Apr 2014 - Nov 2014 (7 months, 1 day)
- Functional – Technical consultant for Siebel CG&S application.
- Prepared functional spec and detailed design spec document.
- Analyze and resolve the Production Incidents / Issues with in a SLA time
- Responsible for delivery of entire Release for North- America countries
- Interact with Client side business analyst and technical leads for requirement analysis and to define business and functional specifications.
Siebel CRM Upgrade Analyst
Nov 2011 - Mar 2014 (2 years, 4 months)
- Developed end to end Process Flow Diagrams for the application.
- Single Point of Contact for coordinating with DBAs, Stack Holders and Oracle for Upgrade project.
- Prepared functional spec and detailed design spec for Siebel Call Centre application upgrade project (from version Siebel 7.8 to 8.1.1.10)
- Handled Analysis , Designing ,Planning, Build and Cutover for the Project
- Communicate Business, DBA and all other stack holder on the Project activities
Education
Bachelor of Engineering
(4 years)
Qualifications
Salesforce App Builder Certified
Salesforce
2019
The Salesforce Platform App Builder credential is designed for those who can demonstrate skills and knowledge in designing, building, and implementing custom applications using the declarative customization capabilities of the Salesforce Platform.
Salesforce Admin Certified
Salesforce
2019
Certified Administrators possess broad knowledge of customizing Salesforce, regularly configuring the platform, managing users, and looking for ways to get even more out of its features and capabilities.
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