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@rolysac
Member since June 5, 2017
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rolysac

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I've over 5 years of experience in the customer service industry. I'm trained in British and American accents among others and can sound like a native speaker. As a customer service rep I've worked with multiple projects and the most notable ones are Enthusoft Solutions (Customer Service Executive 4 years), Genpact (Process Associate, 1 year). With a clear speaking voice and good telephone manner, I can handle customers professionally. I'm fast, reliable, love multi-tasking and extremely tech-savvy.
$4 USD/hr
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Experience

Senior Associate

Aug 2014 - Jan 2016 (1 year)

1. Obtains client information by answering telephone calls; interviewing clients; verifying information. 2. Informs clients by explaining procedures; answering questions; providing information. 3. Updates job knowledge by studying new product descriptions; participating in educational opportunities. 4. Used to trained Junior team members.

Process Associate

Mar 2013 - Mar 2014 (1 year)

Used to handle inbound calls, answering questions; providing information to UK clients.

Customer Service Executive

Jun 2009 - Jan 2013 (3 years)

1. Resolve customer complaints via Phone and Emails telephones to reach out to customers and verify account information. 3. Greet customers warmly and ascertain problem or reason for calling. 4. Work with customer service manager to ensure proper customer service is being delivered. 5. Handle changes in website designing.

Education

BCA

2006 - 2009 (3 years)

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