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@rosemariebunagan
Flag of Philippines Quezon City, Philippines
Member since October 25, 2019
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rosemariebunagan

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Hi I’m Rosemarie and I graduated from one of the prestigious Universities here in the Philippines. I took up Bachelor of Science in Tourism Management. I've been working as a Customer Service Representative for 2 years in the BPO industry. Results-driven professional with significant experience in customer service. Highly organized and efficient in fast-paced multitasking environments and a team player with a commitment to excellence. Keen on using Microsoft programs and Google drive/docs.
$15 USD/hr
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Experience

Customer Service Representative

Jul 2018 - Apr 2019 (9 months)

Handling inbound calls on passenger’s flight reservation mainly within US. Guiding them on how to process booking and changing flights online. Providing details about baggage and things that are allowed and not allowed on-board. Informing passenger about the documents needed to be presented for their flight.

Travel Consultant

Jan 2017 - Jul 2018 (1 year)

Handling inbound calls on passenger’s flight reservation within mainland US and international destinations. Guiding them on how to process booking and changing flights online. Providing details about baggage and things that are allowed and not allowed onboard. Informing passenger about the documents needed to be presented for their flight. Assigned as mentor to assist newly hired agents to be familiarized on the work process and tools being used.

Education

Bachelor of Science in Tourism Management

2010 - 2016 (6 years)

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