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Member since September 24, 2012
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- Web Design and development (Dreamweaver, Fireworks) - Wordpress/Joomla installation and the plugins - Video creation and editing (Camtasia Studio) - Computer Hardware and Network troubleshooting - Windows Operating System troubleshooting - Malware removal expert
$7 USD/hr
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Microsoft Tier 2 Technician ANZ (Australia-New Zealand)

Jun 2010 - Jul 2012 (2 years)

As a Microsoft Tier 2 Technician, I provide remote assistance to users under the following Microsoft departments: o Microsoft Office (Windows/Mac OS X) : activation, installation issues, application crash issues and application usage issues (e.g. Outlook email setup, Missing Office Ribbons) o Microsoft Operating Systems : activation, clean installation, in-place upgrade (OS repair), networking and native applications (e.g. Internet Explorer, Windows Live Essentials) issues o PCHealth : (formerl

Technical Support representative (PCHealth)

Dec 2006 - Apr 2010 (3 years)

-As a Microsoft PCHealth Technician, I provide remote support to Microsoft Operating System users in the North America region (US and CANADA) with malwares, Windows Genuine Advantage, Windows Update and Windows Security issues.


BS Computer Engineering

2003 - 2006 (3 years)

BS Electrical Engineering

2001 - 2003 (2 years)


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