Sabreena E.

## BIO OBJECTIVE To utilize years of experience in Customer Service and Office Administration in a challenging, professional work environment with advancement potential and opportunity.     SKILLS ·         Typing Speed: 65 wpm ·         Experience with Microsoft Office Applications including Word, Power Point and Excel ·         Experience with Windows XP, Windows Vista and Ubuntu Linux ·         Operation of all basic office equipment including copier, fax, scanner, shredder and printer   PROFESSIONAL EXPERIENCE Tier II Technical Support West Corporation • Niles, Ohio 44446                                                                August 2010 – November 2011 <u>Responsibilities</u>: Provide prompt customer service and support over the phone; assist with billing and sales inquiries; explain network and billing details in a comprehensive manner; utilize specialized system tools to analyze and repair service issues; stay in specific guidelines of call handling, transfer and hold times; meet sale quotas; assist other representatives while walking on floor with any questions or concerns they may have Photo Lab Specialist Walgreens • Smyrna, Delaware 19977                                                                December 2009 – June 2010 Walgreens • Ravenna, Ohio 44266                                                                     May 2008 – December 2009 <u>Responsibilities</u>: Provide prompt customer service; assist customers with operating Photofinishing Kiosk and services; maintain and perform minor repairs to photo lab equipment as necessary; perform and enter sales on cash register; perform resets and revisions; construct store displays and maintain cleanliness; other administrative duties including opening and closing procedures as required Office Assistant Ravenna Parks and Recreation • Ravenna, Ohio 44266                                      September 2007 – May 2008 <u>Responsibilities</u>: Register patrons for upcoming activities and events; field and direct phone calls internally; perform outbound calls regarding program registration and changes; organize informational packets for events/classes; observe and monitor children’s play activities; other administrative duties as needed Office Assistant Portage Workforce Connection • Ravenna, Ohio 44266                                      December 2006 – August 2007 <u>Responsibilities</u>: Register and update applicant files; field and direct phone calls internally; assist applicants with registration and search of SCOTI database; assist applicants with resume formatting using Microsoft Word; operate office equipment; other administrative duties as needed   EDUCATION Cuyahoga Community College • Parma, Ohio 44130        2009