Working on P1-P2 Incidents & Tasks. Work on architecture & design of VPN set up. Prepare RCA for P1,P2 issues. Configuration of Routers, Switches, Firewalls likes Sonic Wall, Checkpoint, Juniper& Fortinet Work as L3 configuration & troubleshooting. Good hands on Checkpoint Firewalls, Cisco ASA firewalls, BlueCoat Proxy, Citrix NetScaler, McAfee IPS. Working on ITSM tool & customer CAB & TAB handling.