I have over 4 years of professional experience as a Customer Service Representative in the BPO Industry. I experienced dealing with different customers who are angry, frustrated, worried and afraid. Building an emotional connection with the customer is not easy and it's even harder when there are no verbal or physical cues to follow. I've been a quality analyst for 1 year to my corporate job before and so I'm a tech-savvy, knowledgeable with excel, powerpoint and other Microsoft tools. Aspiring social media manager. I'm familiar with transcribing audios and doing some data entry job.
I'm confident in my ability to make anything I put my mind to success I work quickly and confident because I love what I do, I'm extremely motivated and great manner of time. I learn quickly and I have strong analytical skills. My organizational skills are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork.