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Customer Support EngineerOct 2016
Responsible for • L2 Customer Support • Managing the User Mailbox in Exchange Online. • Monitoring and troubleshooting DirSync. • Administrative task in Office 365 online portal. • SCCM Administration. • Managing the local and wide area networks and maintaining proper labeling and network diagrams. • Advanced Administrative task in Symantec Endpoint Protection Manager and Symantec Backup Exec. • Managing, monitoring and troubleshooting Servers (HP)
Associate Customer Support EngineerFeb 2014 - Oct 2016 (2 years)
Resposible for • L1 customer support • Managing the user accounts and computer accounts in the Active Directory Domain Environment • Installing and troubleshooting Desktops, Laptops, Printers and Network Devices. • Basic administrative task in Symantec Endpoint Manger • Basic administrative task in Symantec Backup Exec • Performing routine procedures such as end of the Day/Month/Year procedures.
B.Sc (Hons) in IT, Computer Systems and Networking2009 - 2013 (4 years)
Red Hat Certified System Administrator (RHCSA) (2016)Red Hat, Inc.
RHCSA is an entry-level certification that focuses on actual competencies at system administration, including installation and configuration of a Red Hat Enterprise Linux system and attach it to a live network running network services.
Preferred Freelancer Program SLA97%
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