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AuspiciousNetworks Online Offline
- 81%Jobs Completed
- 68%On Budget
- 68%On Time
- 31%Repeat Hire Rate
Providing Technical/Customer Support for Net Control 2file
King - Php Auto Dealer Website Updates
“Job was very delayed. Client was upset. Instead of communicating with 1 person we had to repeat job to mutiple people. Summary - we had to get someone else more experience to finish job and we lost money on this job.”kanderson97 2 years ago.
Project for ShashiCS
“thank you Shashi, I was glad to work with you”www7777vw 2 years ago.
Forum Template Coding and Modifying (HTML)
“I have nothing but the best to say about Shashi and his have done a fantastic and affordable job for me in the time it was promised. Very professional and trustworthy service,Great team to work with. Thanks!!”josephhorvath777 2 years ago.
Technical and customer support
“Shashi, thank you for the work”www7777vw 2 years ago.
OSPF Aggregation Project
“Good worker”ldvader2008 2 years ago.
Network Design Example
“Good worker”ldvader2008 2 years ago.
TAC-2 EngineerSep 2010 - Nov 2012 (2 years)
o Coordination and Process Enhancement responsibilities: >>Generating Knowledgebase for various issues to deflect calls from reaching Support for solution of some of the known issues of the product. >>Co-ordinating with the US supports team and On-site marketing team for various support related issue. >>Providing guidance to the Technical group as well as to the customer's to resolve issues related to the product. >>Constantly being in contact with the development tea
Network Support EngineerJan 2010 - Sep 2010 (8 months)
Installed and configured VTP domain using catalyst 4507 and catalyst 2948 switches using tagging method. Installed VMPS. Configured Cisco 2501 router for inter-VLAN routing Cable Network using Cat 5E and Cat 6; In this project we used to set up the network so as to provide Internet Connection to the End User through Cables. Also look into the Hardware Issues Job Responsibilities: Set Up of Local Area Network (LAN) Hardware & Software Support Windows 98, Windows 2000 Professional
B-Tech (Computer Science and Engineering)2005 - 2009 (4 years)
Cisco Certified Network Associate (2010)Cisco Systems
This Certificate Indicate that i can manage the network in which Cisco Routers and switches are implemented. And this also certified that i can do configuration and troubleshooting for Cisco Devices.
Certified Support Professional (2012)Service Strategies (Advancing Service Excellence)
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
Certification of Participation in workshop on Business Communication (2012)Indian Institute Of Training & Development
Business Communication is goal oriented. The rules, regulations and policies of a company have to be communicated to people within and outside the organization. Business Communication is regulated by certain rules and norms. In early times, business communication was limited to paper-work, telephone calls etc. But now with advent of technology, we have cell phones, video conferencing, emails, satellite communication to support business communication. Effective business communication helps in building goodwill of an organization.
nGenius Certified Professional (2012)NetScout Systems Inc.
Professional for nGenius Devices like : Performance Manager Server Infinistream Sniffer Analysis Sniffer portable Professional
US English Level 193%
Java Level 158%
My Top Skills
- Virtual Assistant 5
- Cisco 3
- PHP 2
- Linux 2
- Customer Support 2
- CSS 1
- Web Scraping 1
- Perl 0
- Adobe Flash 0
- .NET 0
- Website Design 0
- Magento 0
- Troubleshooting 0
- C# Programming 0
- CMS 0
- DotNetNuke 0
- eCommerce 0
- CRM 0
- Adobe Dreamweaver 0