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@shekharp1
Member since March, 2012
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shekharp1 

Management Certifications: PMP, ITIL Expert,PRINCE Practitioner,ISO27001,7 Habits Technical Certifications: MCSE,MCTS,MCITP, SharePoint Primary Skills: Project Management, planning,coordination,IT Operation, Infrastructure Support,Customer Service,Service Delivery, Process and Framework,Escalation handling, Data Center, Procurement and purchase. Technology:Microsoft Servers and desktops, Active Directory,MS Outlook, Word, Excel, Power Point,SharePoint Process: Incident, change, problem, Root cause analysis, System Admin Tools: Microsoft office, End User:technical oncall support,End user training, excellent communication and english, documentation and reporting
$ USD/hr
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Recent Reviews

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Experience

Project Manager / Operation Manager / IT Head

Jul 2010

Project / Programme Management IT Infrastructure Management Process Design and Transition Quality Assurance Escalation Management Service Management Problem / Incident Management IT Operations Delivery Management Vendor Coordination Configuration Management Stakeholder Management Systems/Server Administration Supplier / Contractor Management Change Management Client / Customer Relationship Management Resource Optimisation

Senior Consultant

Jan 2009 - Jul 2010 (1 year)

Senior Consultant

Support Engineer

Jun 2008 - Jan 2009 (7 months)

Support Engineer

Senior Engineer

Jul 2005 - Jun 2008 (2 years)

Senior Engineer

Education

B.Sc.

2001 - 2004 (3 years)

Certifications

PMP (2012)

PMI

Prince2 Practitioner (2011)

OGC

ITIL V3 (2009)

OGC

ISO27001 (2011)

BSI

ITIL v3 Service Operation (2011)

OGC

MCSE 2008 (2009)

Microsoft

MCTS (2008)

Microsoft

Veritas Netbackup Administrator (2008)

Symantec - Veritas

7 Habits (2012)

franklin covey