•Augment Breda, Netherlands support remotely and help in IT support function coordination. •Provide accurate timely logging of problems and resolution for problems in the problem management database (JIRA). •Provide first-level contact and problem resolution for all users with hardware, software and applications problems. •Provide support to customized applications/systems. •Setup conference calls for executives. •Assign users and computers to proper groups in Active Directory. •Obtain and convey c