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pune, india
It's currently 3:17 AM here
Joined December 15, 2012
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Sourabh C.
@signinsourabh
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pune, india
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System Analyst with 5.4 years of experience in Development, Implementation and Support
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Experience
System Analst
Feb 2012 - Present
o Migrating huge volume of data from BSCS Billing to AMDOCS Billing system
o Developing code in PLSQL / Perl for automation of the activity which saves 4 days of man work per week
o Resolving issues related to database and migration logic based on client requirements
o Working on change requests and defects with code changes
o Structuring the database, performance tuning of code for efficient handling of migration data
o Working closely with the client to understand the data requirements and building
Application Support Analyst
Dec 2010 - Feb 2012 (1 year, 2 months)
o Worked in Customer Acquisition system.
o Performed day-to-day health check of system
o Worked on automations of the batch process through Autosys and Tivoli Job scheduler saving 60% of the monitoring job per day
o Advised changes to the current flow of the system which saved 20% of the hardware.
o Resolving critical issues/outages ensuring minimal/no loss of business.
o Worked on Incident and Problem tickets, handled releases, changes and outages on normal and ad- hoc basis
o Had taken the ownershi
Subject Matter Expert
Dec 2009 - Dec 2010 (1 year)
o Worked in Postpaid Rating system.
o Identified complex problems and analyze potential solutions including workarounds
o Provided a good knowledge base for the Operations team for all the support ticket which helped in reduction and early detection of issues.
o Found solution to age old problems in the product and fixed them which reduced the number of severity 2 tickets by 30%
o Helped the testing and support teams for validation of code during production upgrade.
o Helped in driving operational an
Education
Master Of Computer Application
(2 years)
Bachelor Of Computer Application
(3 years)
Qualifications
Accenture Solution Delivery Academy (ASDA)
Accenture
2007
Describes the Product life cycle model followed at Accenture
ITIL v3 Foundation Certification
EXIN
2012
Service process to be followed in the organization
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