Hi, my name is Rachel. I am a virtual assistant who is fully dedicated to helping you with any tasks that make your business and life run the way you want. Extremely organized, provide exceptional customer service, reliable, details oriented, and committed.
Proficient in Microsoft Word/Excel/Office, Google Suite, Canva, etc. Eager and willing to learn any new programs or tools needed to complete a task.
Experienced with inbound and outbound calls, email handing, client communication and follow up, managing social media accounts.
Looking forward to work with you soon.
-Resolved customer questions, issues and complaints.
-Assist representatives with escalated customer service calls and questions.
-Managed and mentored new customer service representatives.
-Perform side by side training of new employees, along with monthly monitoring
-Generate daily/monthly reports to immediate supervisor