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Sr. HR ExecutiveSep 2018 - Dec 2018 (3 months)
Taking care of Recruitment and Selection process completely. Maintaining the attendance records and employee details on the excel sheet and attendance records. Taking care of the payroll by end of the month and salary of the employees. Taking care of the office in absence of the management. Handling the employee grievances. Taking care of the inventory records and maintaining the administration work. Handling the clients in absence of the management.
CCEMay 2018 - Sep 2018 (4 months)
Providing accurate and appropriate information in response to customer queries. Addressed customer service queries in a timely and accurate fashion. Follow escalation procedures for issues uncontrollable at CSR level and forward it to higher level of support. Meeting SLAs & maintaining Quality standards. Respond to the client queries related with the presales and after sales queries through chat. Handles customer queries regarding order status, tracking, refund, etc with the help of ERP system.
Admin ExecutiveMay 2015 - Dec 2015 (7 months)
Preparing and maintaining internal memoranda as and when required by the Management. Preparing Performance Appraisal reports for probationary employees. Preparing annual increment updates and review increment updates as per the Management’s requirement. Preparing the List of Holidays applicable during the year. Monitoring the leaves receiving through e-mail or in writing and routing them to the concerned Department Head.
HR & Admin ExecutiveSep 2014 - Feb 2015 (5 months)
1. Recruitment & selection process, joining formalities, employee verification, induction, etc. 2. Maintaining the attendance of the Employees, leaves, records, etc. 3. Managing the payroll system, making the salary of the Employees. 4. Employee Engagement, Grievance handling. 5. Taking care of the clients and coordinating with them regarding the work. 6. Handling the administrative role, housekeeping, inventory, office expense. 7. Coordinating with the Consultancy regarding the recruitment.
Sr. HR ExecutiveSep 2013 - Jul 2014 (10 months)
• Data analysis, independently analyze data & suggest the next course of action & orientation to the Managers into delivery • Data management, data understanding / interpretation ability. Responsible to collate the weekly reports, in relation to accounts / recruitment / sourcing nos. Accordingly suggest ways to streamline the recruitment process. • End to end recruitment, from sourcing to billing. • Driving the complete recruitment and selection process of the company. • Generate reports.
Lead ConsultantNov 2011 - Mar 2013 (1 year)
• End to end recruitment, from sourcing to billing. • Mentoring the team and make the team to be productive and run the company profitably. • Ensure that targets are met (Personal & Team), quarter on quarter. • Data analysis, independently analyze data & suggest the next course of action & orientation to the Managers into delivery