Sweety S.

As an Associate TAM have worked closely with technical experts as well as business experts, which has made clients retain. Constant hand-holding (technical perspective) for the clients has given me more exposure to making clients feel comfortable sharing their thoughts and gaining confidence from them. Roles and Responsibilities: • Ensure effective project management by collaborating, documenting the important touchpoints, finding effective risk areas, proactive risk assessment, innovative solutions, and driving success in dynamic environments. • Successfully managed a portfolio of seven clients from North America, serving as their primary point of contact. In this capacity, I have consistently provided them with technical knowledge and expertise, specifically in relation to the utilization of Marketo and Adobe Campaign Classic. • Identifying and troubleshooting potential issues that may arise, employing my technical expertise to resolve them promptly, and guiding the customer to the right path to follow. • Overseeing developing, implementing, and maintaining technological company systems and processes of these systems and processes, ensuring their smooth operation and efficient functionality. • Sharing insights and updates on these products, I have enabled my clients to make informed decisions and maximize the value derived from their usage. • Collaborating closely with internal teams to ensure alignment and seamless coordination, enhancing our operations' overall efficiency and effectiveness. • Actively listening to customer feedback and requirements, I strive to understand their unique needs and challenges, enabling me to deliver the best possible solutions.