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“Very good job. Thank you !!!”workingPhoenix 7 months ago
ManagerDec 2011 - Dec 2014 (3 years)
Managed banking operations team of more than 50 members to deliver upon ever changing business targets. Designing and implementing strategies and process improvements to exceed Customer satisfaction, manage business relations. Run and effectively communicate project status to project stakeholders. Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work.
Team LeaderDec 2010 - Dec 2011 (1 year)
Manage Travelocity Sales and Customer service team of more than 20 members to run call center operations. Effectively coach and develop individuals to enable them to succeed in their jobs. Ensure that individuals function together as a team to service client’s needs and maximize productivity, quality and efficiency.
Team LeaderDec 2005 - Dec 2010 (5 years)
Managed Ticketing, Exchange, ARC, AED, Schedule change and Quality teams for one of US top travel portal Orbitz.com. Designing and implementing procedures for managing multiple workflows, tracking performance and SLA management. Coach, mentor and motivate team members to meet and exceed customer expectations.
Customer Service executiveDec 2004 - Dec 2005 (1 year)
Serve as customer service executive for Sprint-PCS, resolving queries, complaints and processing handset orders.
Customer Service ExecutiveMay 2003 - Nov 2004 (1 year)
Serve as customer service executive for Airtel, resolving queries and complaints.
MBA2008 - 2011 (3 years)
Project Management Professional (2013)PMI
PMI’s Project Management Professional (PMP)® credential is the most important industry-recognized certification for project managers.
Six Sigma Green Belt (2012)Genpact
Lean Six Sigma (LSS) Green Belt training develops students into team leaders and problem-solvers who can regularly improve processes within their local areas and functions. Following the disciplined DMAIC (Define-Measure-Analyze-Improve-Control) roadmap, students learn to collect and analyze performance data, identify inefficiencies and problems, pinpoint the root causes of those problems and institute new protocols to greatly improve processes. They also obtain skills in leading teams through the process of change.