Profile image of smadrazo
Flag of Philippines Zamboanga, Philippines
Member since August 12, 2013
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Over the last 6 years, I've work in a BPO ( Business Process Outsourcing) / Call Center industry with diverse background which includes sales, customer service and supervision. Having strong verbal, listening and written skills. I've learned and enhance interacting with all levels of the organization and public. Able to negotiate and solve problem quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Committed to quality and excellence.
$5 USD/hr
1 review
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate


Recent Reviews


Recruitment Specialist/ Account Specialist

Feb 2010 - Dec 2012 (2 years)

Recruitment Specialist > Maintain an updated roster of participant placements and potential job opportunities. > Responsible for effective and fast recruitment processes both internally and externally. > Responsible for providing current recruitment knowledge and trends within the market overall and also for multinationals. > Active use of recruitment tools: job flow – hire system …. > Work closely with assigned business’ HRMs to deliver recruitment needs.

Customer Service

Jan 2009 - Jan 2010 (1 year)

> Respond promptly to customer inquiries > Handle various channels such as email, chat and voice > Handle and resolve customer complaints >Obtain and evaluate all relevant information to handle product and service inquiries >Provide pricing and delivery information >Perform customer verification > Process orders, forms, applications and requests > Organize workflow to meet customer time frames > Direct requests and unresolved issues to the designated resource > M


Apr 2007 - Dec 2009 (2 years)

> Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations, > Conduct client or market surveys in order to obtain information about potential customers, > Explain products or services and prices, and answer questions from customers, > Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

Customer Service

Jan 2005 - Mar 2006 (1 year)

> Handle Dish Network Account ( Cable Company in the US). > Attracts potential customers by answering product and service questions; suggesting information about other products and services. > Opens customer accounts by recording account information. > Maintains customer records by updating account information. > Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the prob


BS- International Relations

2000 - 2004 (4 years)


  • US English Level 1


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