I have been associated with BPO / Call Center industry for almost 9 years now where I have explored many verticals like Inbound & Outbound telemarketing ( B2C & B2B ), Customer Service & support, appointment setting, lead generation, VA jobs, debt collection & consolidation, merchant cash advance etc.
I am absolutely fluent in English ( both written & spoken ) and completely proficient in computers.
I have very good knowledge in MS WORD, EXCEL and POWERPOINT and a typing speed of approximately 40 to 45 words per minute. I am professional, punctual and dedicated towards my work. I am someone who is a fast learner and result oriented.
I am someone who is technically very sound and proficient in using various CRM's ( Hubspot, SugarCRM, zendesk etc ) and phone systems ( Vicidial, Vonage, Phoneburner, Ring Central etc ).
I have been working with Pratik for a few months, he has always been extremely professional and good to work with. He is prompt with responses and also gave his input on situations as well. I think for anyone who is looking for a sales rep, telemarketer, or virtual assistant Pratik would be great addition to the team. Thanks!!!
Main tasks performed: Calling leads obtained via Facebook marketing, explain them on the courses offered, schedule them for the introduction webinar & trial classes, follow up on their attendance & enroll them into our courses. Job requires phone handling, emailing & text messaging.
Lead Generation, Appointment Setting
Spartan Marketing ( UK )
Mar 2019 - Mar 2020 (1 year)
Main tasks performed: Outbound calling to investors who made an inquiry about investment opportunities. Explaining them about the current investment opportunities and pre-qualifying them based on the parameters mentioned in the script.
American Income Life ( USA )
May 2019 - Dec 2019 (7 months, 1 day)
Main tasks performed: Outbound Calls, Calling people who are Union Members in the state of IL in order to inform them about their No Cost Benefits which is due and schedule appointments for my boss to visit and deliver the same.