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$65 USD / hour
Flag of UNITED STATES
$65 USD / hour
It's currently 8:23 AM here
Joined February 26, 2007
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James G.

@sneakers007

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$65 USD / hour
Flag of UNITED STATES
$65 USD / hour
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Technical Writer and Video Creation

I have been technical writing for over a decade. I learn quickly and have excellent researching skills. Due to the changing digital landscape, I trained myself in video creation using Camtasia Studio. The majority of my career has been in documenting internal processes and procedures including user training and short how to videos for end users. In my last position, I created and maintained the IT playbook that contained all standard operating procedures for the IT department. In addition, I produced and supported all end user training handouts and videos that were used weekly to onboard new freelancers and employees. I have extensive project management experience and can break down any assignment into very specific individual tasks for document or video creation. When you work with me, you're working with a someone who has years of experience in real-world business applications. Please contact me with your most complex and technically challenging writing and video projects. ------------- I HAVE EXPERIENCE IN THE FOLLOWING ------------- • How To Videos • Training Videos • Proposals • Technical Documentation • eBooks • User Guides • Project Templates • Excel Dashboards • Training Guides • Knowledge Base Articles • Instruction Manuals • Configuration Guides • Network Diagrams • Flow Charts • Operational Manuals • Standard Operating Procedures • Blogs & Articles • Statements of Work • Emails • APIs • Regulatory applications (SOX, PII, GDPR) • Web Copy • Landing Pages • Press Releases • Case Studies • Whitepapers • Research Reports ------------- I HAVE WORKED IN THESE INDUSTRIES ------------- • Finance • Healthcare • Advertising • Education • Information Technology

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Portfolio

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Experience

IT Consultant/Developer/Programmer

TraderDynamics, Inc.
Jul 2003 - Present
• Prevented losses by developing risk strategies • Built a Python automation script to download videos from specific subscriber site e-mails • Built file organizing script to relocate files and folders in a download location • Created and managed Docker containers for Python, MySQL, PostgreSQL, RedHat Linux, BitWarden, Calibre and Portainer • Developing a program in Django called tradersworkbench and optionstester as cloud based applications • Member of RealPython, PythonistaCafe and Finxter

Senior IT Manager

Havas Health & You
Oct 2005 - Nov 2021 (16 years, 1 month)
• Ensured seamless operations by evaluating and escalating IT tickets to 2nd level and 3rd levels based on SLA. • Secured overall time reduction and product value by developing and increasing work efficiencies in any procedure. • Delivered exceptional managerial skills across global helpdesk of over 2000 U.S. based users, including all remote locations in Canada, London, Italy, and Costa Rica via FreshService ITSM/ITIL. • Creation of video and documentation for staff and end-users

Director of Technology

Nu-Age Industries, LLC
Jul 2003 - Oct 2005 (2 years, 3 months)
• Provided IT strategic consulting services to professional trading firms, hedge funds and SMB • Created and managed projects for client technology engagements using SOW and PMP templates • Managed IT/MSP best practices and implementations for all new and existing clients

Education

Biology

Albany State University, United States 1981 - 1986
(5 years)

Publications

Computer Shopper

Ziff-Davis
Wrote reviews of technical books for "Binding Time" section of Computer Shopper magazine.

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