Summary & Professional Objective
Masters in English from Jadavpur University, I have excellent oral and written communication skills along with strong computer proficiency, and a basic overview of business processes and systems. I am looking for a writer's job that would utilize my aptitude for listening, problem solving and computers and abilities to develop relationships and thrive in a team.
o Spoken & Written Communication - As a Post Graduate in English, I have been exposed to communicating and expressing oneself through English. I believe that I have the proficiency to be a top notch professional in the Business Services sector.
o Operating Systems - Windows 98,Windows 2000, Windows XP, Windows Vista, Windows 7, Finacle, Citrix, CRM.
o Packages - Microsoft Office (Word, Excel, PowerPoint etc)
o Internet - Internet & Email savvy with fast typing speed
o Attitude - Go-getter attitude who can independently work on her own in problematic, unclear situations
o M.A. (English), from Jadavpur University, Kolkata
o B.A. (with Honours in English), from Jadavpur University, Kolkata
o Passed class XIIth from West Bengal Board with Arts
o Passed class Xth from D.A.V School (C.B.S.E.)
Name: Soumi Das Chatterjee
Husband's Name: Mr. Souvik Chatterjee
Date of Birth: 4TH NOV. 1980
Marital Status: Married
Personal Address: Mitrangan Apartment, 31/46 Diamond Harbour Road, Flat No.- 3(D), Kolkata - 700063
Languages Known: Bengali (Mother Tongue), English, and Hindi.
Mobile No. : 9831012073
1) Wipro BPO, India Period: June '05-July '06
I worked with United Health Group (UHG). It is a group health insurance company, which is the largest in the USA and the most prestigious of Wipro BPO. Along with this I also trained new agents to achieve their targets.
My job was that of customer care executive in operations. I was catering to the different types of customers' inquiries regarding benefits of a member's plan types of needs. I got HIPPA certification in 2005 for the same. I underwent claims training after sometime, this is an upgraded training and was regarded as a highly esteemed task in our process.
2) HSBC Period: OCT `06 - July '07
I worked as a Fraud Analyst with HSBC.
I worked with the customer service team in operations. My job was that of analyzing frauds on the various cards of the organization. This was process which involved data entry, outbound calling as well as inbound calls. Owing to the fact that I belonged to the pilot batch, I also trained the new recruits.
3) Ideal Film and Television Academy Period: August 2007- March 2010
I worked with this media house as an Assistant Manager.
I was serving this organization as an Assistant manager there for three years. Prior to this I was a Course Coordinator and have been promoted to the above mentioned position for over a year. I have been training and grooming professionals, mainly from BPO industry in Spoken English (as a Voice and Accent Trainer). I also had a new vertical to work on after a year, that of looking after the HR Department. This process involved headhunting and placing candidates according to their capacities in esteemed companies which includes some renowned BPOs as well. In addition I handled the walk-ins and their queries. The team strength was of 70 heads that I was supervising.
4) Freelance Content Writer/Editor/Editor in chief Period: September 2004 to present
I work as a freelance writer.
Since writing is my passion, I take out time to write on different articles. I have taken up freelancing as a full time job now. I have been into content writing along with technical writing and ghost writing, for quite some time now. Currently I am writing for various internet marketing agencies, websites alike and as an academic writer. In addition to all this I am also writing for some e-magazines. My expertise includes topical subjects like that of solar energy (products as well), real estate, beauty, jewelry, watches, travel, crafts, dating, and relationships to name a few of the most written genres.
Now I have been promoted to the position of an Editor and am serving an organization as its Chief Editor. This has turned me into a Content Manager as well as I am managing teams as well as their work. All of this virtual as of now and I am enjoying at the time learning the challenges of maintaining virtual teams by all means over a year now.
In addition to this I have also joined two publication houses named Jnanalok and Purushottam as an Editor as well as a writer. Now I have moved into ghost writing novels and novellas additionally.