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@steferinpatrick
Flag of India Trivandrum, India
Member since November 2, 2019
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steferinpatrick

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myself i worked as a customer service agent for past 4 years and i done as a supervisior and team leader for 20 membered team also.i am having 7 years knowledge in computer i done graduation and i did 2 diploma courses.i know about data entry excel word data scrapping email scrapping as well...
$8 USD/hr
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Experience

Customer Service Representative

Jun 2018 - Jun 2019 (1 year)

-handling customer complaints or any major incidents, such as a security issue or a customer being taken ill -developing feedback or complaints procedures for customers to use -meeting with other managers to discuss possible improvements to customer service -providing help to customers using your organization’s products or services -communicating courteously with customers by telephone, email, letter and face-to-face

Customer Service Executive

Jul 2015 - Jun 2018 (2 years)

-leading or supervising a team of customer service staff. Mentor of 15 staffs -training staff to deliver a high standard of customer service -keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. -keeping accurate records of discussions or correspondence with customers.

Education

B.sc Chemistry

2008 - 2011 (3 years)

Qualifications

Post Diploma in ITES and BPO (2013)

KELTRON,TRIVANDRUM

Data Entry and Processing IT Help Desk Services Telecommunication Services Customer Query Solution MS Office

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