I am a Certified customer service professional with over 8 years of experience.
I have an unalloyed passion for customers and highly proficient in customer service delivery. I have proven ability to maintain professional relationships which culminates to increased profitability and value creation for customer and business. I am Highly effective at functioning in a fastpaced organisation. I am a resourceful, forward-thinking, and proactive individual with remarkable sense of market and customer positions.
I have vast knowledge of service delivery and proven ability to maintain professional relationships to increase profitability and drive business results. .
Team lead Web Communication (Live Chat) Access Bank Plc.
Access bank PLC
Jan 2022 - Present
• Supervises a team of over 42 members in providing excellent customer service to customer's requiring assistance.
• Improve customer experience and managed client relationships by resolving problems, researching answers, implementing solutions, and escalating unresolved problems.
• Maximizes business growth, retention, and profitability by building customer relationships.
• Supervises and guided new employees on the banks products and services and responded quickly to questions.
Customer Service representative
Access bank plc
Jun 2016 - Dec 2021 (5 years, 6 months)
• Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
• Kept accurate records of customer support interactions using defined methods and tools.
• Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Bachelor's degree in Arts
Imo State University, Nigeria 2006 - 2010
Certified customer Service representative of Nigeria
Institute of customer Service in Nigeria
A certified customer service representative who delivers top notch quality service