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$7 USD / hour
Flag of NIGERIA
apapa, nigeria
$7 USD / hour
It's currently 12:22 AM here
Joined July 30, 2022
0 Recommendations

Amarachi I.

@Stomersexy

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$7 USD / hour
Flag of NIGERIA
apapa, nigeria
$7 USD / hour
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Customer Experience || virtual assistant

I am a Certified customer service professional with over 8 years of experience. I have an unalloyed passion for customers and highly proficient in customer service delivery. I have proven ability to maintain professional relationships which culminates to increased profitability and value creation for customer and business. I am Highly effective at functioning in a fastpaced organisation. I am a resourceful, forward-thinking, and proactive individual with remarkable sense of market and customer positions. I have vast knowledge of service delivery and proven ability to maintain professional relationships to increase profitability and drive business results. .
Freelancer Data Entry Clerks Nigeria

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Experience

Team lead Web Communication (Live Chat) Access Bank Plc.

Access bank PLC
Jan 2022 - Present
• Supervises a team of over 42 members in providing excellent customer service to customer's requiring assistance. • Improve customer experience and managed client relationships by resolving problems, researching answers, implementing solutions, and escalating unresolved problems. • Maximizes business growth, retention, and profitability by building customer relationships. • Supervises and guided new employees on the banks products and services and responded quickly to questions.

Customer Service representative

Access bank plc
Jun 2016 - Dec 2021 (5 years, 6 months)
• Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension. • Kept accurate records of customer support interactions using defined methods and tools. • Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

Bachelor's degree in Arts

Imo State University, Nigeria 2006 - 2010
(4 years)

Qualifications

Certified customer Service representative of Nigeria

Institute of customer Service in Nigeria
2016
A certified customer service representative who delivers top notch quality service

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Top Skills

Data Entry Customer Support Technical Support Phone Support Customer Service

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