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Analyst ProgrammerMar 2007
Working as an Analyst Programmer on a variety of systems including CA Service Desk, Blackboard, and various other applications. My role also included various system administration tasks on both Windows and Linux operating systems.
Level 1-3 Helpdesk AnalystDec 2003 - Mar 2007 (3 years)
Initially started work on the IT Helpdesk and over several years worked in Level 2 and 3 Desktop/Senior Desktop support. During this time I developed a keen ability to work very closely with the customer and learned how to converse with customers of varying technical levels to ensure they understood the points I was trying to get across.