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Member since July 20, 2014
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•Experience and in ITIL Framework and ITIL V3 Certified (Incident Management, Problem Management & Change Management). •Worked on Project transition and brought it to the stability phase. •Worked as the knowledge author as well as Process trainer. •Possess working knowledge about Windows Server Support. •Hands on experience with Desktop Support. •Also have experience with Application support. •Experienced with Business development process and also worked on RFPs. •Experience working with VMware (Monitored and done troubleshooting for Esx servers, Configured VMs as per user requests). •Active Directory- Created user IDs, DLs, Troubleshooting user ID related issues, ID termination. •Exchange server 2007- Creation and terminations of Mailboxes, DLs and Troubleshooting E-mail related issues. •VPN (Complex Troubleshooting) - Configuration and Troubleshooting. •Worked as the Project trainer as well as Knowledge author for the Project related documents. •Worked on SOPs and transition of the project. •Highly proficient analytical, problem solving and interpersonal skills. Ability to learn new concepts fast. •Effective in working independently and collaboratively in teams.
$12 USD/hr
3 reviews
  • 71%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate


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System Engineer

May 2011 - Jun 2014 (3 years)

•Server Support: Troubleshooting Server related alerts and Co-ordination with Onsite team if required for the issue. •Desktop Support: VM related issue troubleshooting, Installation requests, mapping of VMs. •Worked on SOP’s and transition related documents during project transition •Application support: L1 level application troubleshooting and Co-ordination with application owners. •VMware Administration: Creating VMs, Installing virtual servers, Monitoring and troubleshooting ESx server related issues. •Citrix Xenapp server: Mapping VMs to Citrix server and VM mapping related issues troubleshooting. •OS installation: Installed Windows XP, Windows7 & Windows server 2008 R2 by using VM console. •MS exchange 2007: Creation and Termination of E-mail IDs, DLs, Mailboxes, and Troubleshooting SMTP related issues for users. •Active directory: User ID creation and termination, Creation of user Groups, DLs, Mailboxes. •TIBCO Dashboard monitoring : Used for monitoring application servers. •HP OVO monitoring: Hands on experience with HO OVO monitoring tool. •Incident management: Maintaining SLA for each issue and ensuring that the issue will be closed within estimated time bracket. •Worked as the transition trainer and brought all the resources to the track of productivity leading to billability of all the resources. •Determine the project status, based on comprehensive input from the Project Team, and communicate the project status to all stakeholders. •Created a Consolidated database of all transition documents so that it will be readily available for the new employees as well as the upper management. Taken ownership of the SOPs and other transition documents required during transition phase. •Have basic exposure to UNIX operating system. Handling Unix server related issues and doing basic troubleshooting like Swapspace issues, Process down issues etc.

Specialist Technical Support

Jan 2009 - May 2011 (2 years)

• Server Support: L1 Monitoring and Troubleshooting Server related alerts and Co-ordination with Onsite team if required for the issue.\n• Desktop Support: VM related issue troubleshooting, Installation of MS office and other tools as per user request.\n• Troubleshooting hardware and software issues of enterprise software and hardware.\n• Application support: L1 level application troubleshooting.\n• VMware Administration: Creating VMs, Monitoring VM related issues.\n• OS installation: Installed Windows XP using VM console.\n• Active directory: User ID creation and termination, Creation of user Groups, DLs, Mailboxes.\n• Incident management: Maintaining SLA for each issue and ensuring that the issue will be closed within estimated time bracket.\n• Working in 24x7 working environment.\n• Working on prioritizing issues and leading it to resolution.\n•Process training and Peer mentoring.\n•Knowledge source updation and working on new feeds.\n•Training manual updation.\n•Processing IMACs within SLA limit.\n•Data audits for the team.\n•Pulling up FCR and CSI reports for the team on monthly and weekly basis.\n•Incident queue management.\n•Worked as the Shift lead for the team taking care of New joiners and also maintaining\nCall Queue management.\n•Handled weekly call with the client explaining them briefly about activities performed in the whole week.

Business Development Executive

Nov 2006 - Dec 2008 (2 years)

•Collecting database from the websites.\n•Getting the details of each company, starting from address, phone number yearly turnover to the areas served by the company.\n•Getting the point of contact responsible for making decisions in the company.\n•Making them understand about the services we provide.\n•Forwarding the RFP mail to the contact person and Getting the reply from the contact person.\n•Passing on the leads to the respective BDMs.



2002 - 2007 (5 years)


ITIL V3 Foundation Certified (2011)



Technical Knowledge respository

Worked for several Technical knowledge reference documents which are regularly used by new joiners in The Companies I have worked so far.


  • Numeracy 1
  • US English Level 1


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