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$5 USD / hour
Flag of PHILIPPINES
mangaldan, philippines
$5 USD / hour
It's currently 12:17 AM here
Joined August 28, 2021
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Luigi M.

@supportmain

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$5 USD / hour
Flag of PHILIPPINES
mangaldan, philippines
$5 USD / hour
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Customer Support Representative

7 years experience in the business process outsourcing industry as a customer support representative. Handled email and chat LOBs for different accounts such as a mobile phone brand, healthcare insurance, and telecommunications. Strives hard to exceed expectations, and willing to learn new skills if time permits. Looking forward to talking with you.
Freelancer Data Entry Clerks Philippines

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Experience

Customer Service Representative

Concentrix
Jun 2018 - Jan 2020 (1 year, 7 months)
Handled chat, email and voice(both inbound and outbound) LOBs for a mobile phone brand. Used Zendesk for answering inquiries, helped customers on orders and cancellation, escalated lost parcels, tracked repair statuses on excel sheets

Customer Service Representative

Hinduja Global Solutions
Nov 2014 - Sep 2017 (2 years, 10 months)
Assisted healthcare providers regarding members' benefits on their health insurance, claims interpretation, and claim escalations if needed

Technical Support Representative

Convergys
Dec 2013 - Aug 2014 (8 months, 1 day)
Handled troubleshooting for VoIP, TV, and Internet services, as well as scheduling technician appointments and tracking information.

Education

Bachelor of Elementary Education

Don Mariano Marcos Memorial State University, Philippines 2009 - 2013
(4 years)

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Top Skills

Data Entry Customer Support Customer Service General Office

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