Profile image of sydneyjovita
@sydneyjovita
Flag of Philippines Makati City, Philippines
Member since September 18, 2013
3 Recommendations

Vanessa Jovita

Online Offline
Sr. Sales Virtual Executive Assistant with 4-year background in Business Process oriented Industry. Line of business includes, telemarketing, technical support service, customer support service, insurance processing, data entry and conversion services, bookkeeping and accounting and online researching, and form processing. Broad knowledge of Softwares/Applications include MS–Office, Internet Explorer, Outlook Express, Quick book, World ship etc. Technical skills for software include basic skills like designing flow chart and languages, ability to use markup languages like XML, knowledge in basic scripting languages like Java, knowledge in network protocol. Editing and website design. Softwares/Applications include MS–Office, Internet Explorer, Outlook Express, Quick book, World ship etc. Technical skills for software include basic skills like designing flow chart and languages. I specialize in providing excellent administrative work which includes email management, project management, calendar management, large & small business CRM software, data and file management, contact management and email marketing. Whether you are a starting small business or an established business striving to keep everything organized, my expertise and skills in handling admin support can help you achieve your goals. I believe that my extensive experience in working with multinational companies/employers, together with my skills and capabilities can ensure my employer that every task, whether big or small, is handled correctly and in a timely manner. Along with my technical and creative skills combined, my core proficiency lies in providing a wide range of services from writing to general administration. Service Description VIRTUAL ASSISTANCE - Task Delegation - Customer Service / Technical Support (Email, Chat and Voice) - Appointment Setting - Online Research - Data Mining and Information Collection - Accounting / Bookkeeping - Online Order Processing TRANSCRIPTION SERVICES - Voice Message Transcription - Audio Transcription - Data Entry / Typing Services INTERNET MARKETING - Social Bookmarking - Advertisement / Forum Posting - Blog Commenting ARTICLE WRITING - Technical / Creative Writing - Website Content - Translation - Copywriting - Search Engine Optimization - Newsletter WEB - Web design - graphic design - logo creation SKYPE ID: twirra
$10 USD/hr
18 reviews
5.1
  • 74%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 4%Repeat Hire Rate

Portfolio

Recent Reviews

  • image of ramro308 Project for Vanessa J. -- 2 $122.28 USD

    “Vanessa was truly a pleasure to work with, I had reservations in using this website initially. Vanessa quickly put my reservations to rest. From the very beginning she was eager to learn and took to coaching, very minimal needed, well. She asked a lot of questions that were pertinent to the job/task at hand. And implemented everything I had suggested right away. She speaks and writes English properly. I would, very happily, hire her for another job again. You can't go wrong with Vanessa... very reliable and good at what she does. I wish her the best. Thank you, Vanessa !!!”

  • image of guilhermenicoli Project for Vanessa J. -- 2 $75.00 USD

    “Great Job”

  • image of TsuiWH Project for Vanessa J. -- 2 $918.11 USD

    “Awesome work”

  • image of Ovy1986 Sales Recruitment Consultant [Sealed]

    “Great job, really friendly and professional and, YES I will hire her again and again for my future projects.”

  • image of loholland27 Hire a Virtual Assistant $1191.21 USD

    “Vanessa is a strong, solid employee, hard-working and thorough. She would be a great asset to any team. Thank you! [10 July, 2017] Wonderful. Will be hired again”

  • image of yarinanics Project for Vanessa J. $34.78 USD

    “Finally We have done this project. I am so glad to work with you.”

Experience

Personal/Executive Assistant

Sep 2013 - Jan 2014 (4 months)

(4 months Project) Manages different accounts Organize calendar appointments and meetings Email correspondence to different clients Calling potential clients to set up an appointment and convey them to confirm Mls and craigslist posting/other websites. Manages social media accounts/sites

Virtual Executive Assistant to The Vice President

Aug 2012 - Sep 2013 (1 year)

Organize and maintain diaries and appointments; Preparing and handling correspondence, communication, and other business documents; Preparing and handling correspondence, communication, and other business documents; Manage travel and accommodation bookings; Typing of documents, and preparation of correspondence at times, whilst ensuring the correct formatting and appropriate templates are used; Management of executive schedules Updating and Designing website Data Input/Upd

Customer Service Specialist (Inbound/Outbound/Chat/Email/Customer Service Supervisor/Escalations)

Jan 2011 - Jul 2012 (1 year)

Answer phone calls for all Clients nationwide, resolving issues with regard to their order Act as live chat support and responding through email for any customer's concern Call potential customers to up sell and provide necessary info Customer Oriented Personality \ Receive inbound calls for customers inquiry Making outbound calls/and email and correspondence Ability to apply a logical problem solving approach to resolving customer Assure service standards are m

Team Leader

Aug 2010 - Apr 2011 (8 months)

Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs. Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals. Coach, facilitate, solve work proble

Landline Specialist/Onstar Advisor

Oct 2008 - Jul 2009 (9 months)

Attend more than 150 phone calls per day to solve their queries and complaints efficiently, receive clients who go to the company to solve a problem. Solve challenging situations according to the company guidelines and policies. Prepare reports. Technical support and emergency support for all General Motor Vehicles customer with Onstar plan.

Education

Bachelor of Science in Nursing

2006 - 2010 (4 years)

Certifications

Best Customer Service Certification (2011)

Garrett and Talon

Highest GPA (2011)

Garrett and Talon Inc.

Commendation: Excellent English Communication Skills (2012)

Garrett and Talon Inc.

Certificate of Exemplary Service (2012)

Garrett and Talon Inc.

Certifications

  • Numeracy 1
    90%
  • US English Level 1
    85%

Verifications

  • Facebook Connected
  • Preferred Freelancer
  • Payment Verified
  • Phone Verified
  • Identity Verified
  • Email Verified

My Top Skills

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