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LOGISTICS AND CUSTOMER SUPPORTMay 2018
Responded customer request and directed to merchandise. Give accurate and appropriate information to answer the question. Collected customer feedback and made process changes to exceed customer satisfaction goals. Receiving orders from customers and maintain the inventory accordingly. Keep in touch with production for availability of products to entertain the customers.
customer support representativeJun 2017 - May 2018 (11 months)
Respond to questions and concerns about service, and escalate calls appropriately. Consistently improve customer satisfaction through expert resolution of conflict, issues and concerns. Maintained up-to-date knowledge of company policies. Maintain weekly report and present it to supervisor. Develop reputation as an efficient service provider with high level of accuracy. Give accurate and appropriate information to answer the question.
MBA2014 - 2017 (3 years)
GRADUATION2011 - 2013 (2 years)
I COM2009 - 2011 (2 years)
MATRIC2007 - 2009 (2 years)
ADVANCED EXCEL (2019)OMNI ACADEMY
It features the ability to perform basic calculations, use graphing tools, create pivot tables and create macros. Excel has the same basic features as all spreadsheet applications, which use a collection of cells arranged into rows and columns to organize and manipulate data.