Tammy T.

## BIO Education / Credentials **Computer Information Specialist Certificate, 2001** Glen Oaks Community College **Applied Science/Medical Management, Associate Degree, 2011** Lincoln College Online Experience Employment Group / Kellogg                                                                                      10/05 – 4/09 **Customer Service Representative** ·                     Schedule all loads from Kellogg’s to Wal-Mart Stores in USA ·                     Complete weekly forecasting reports to assist in setting production goals for upcoming month ·                     Provide customer support with any questions on products or orders ·                     Created database for tracking recalls/ donations ·                     Created tracking system for all late trucks and failed deliveries Planet Powersports                                                                                                    07/04 - 07/05 **Advertising Manager / Title Clerk** ·           Set advertising budget, create ads and secure placement in various publications ·                     Track all co-ops for advertising ·           Complete all paperwork on sale of new vehicles, including filing title and registration with Sec. of State ·           Balance all sales with month end reports Eye Center                                                                                                                  12/01 - 04/04 **Administrative Assistant / IT Tech** ·                     Supervise staff of 17 and interview potential new employees ·                     Responsible for Accounts Payable, Accounts Receivable, Payroll, Taxes ·                     Order all office supplies and medical supplies ·                     Set up all computer hardware, trouble shoot computer and network issues ·                     Quickbooks, MS office, Medical Software ·                     Certificate in Billing/Coding 2004 Kaleidoscope Information System                                                                              01/01 - 10/01 **Help Desk Specialist** ·           Provide support for Lotus Notes, Win 95/98, Win ME, Win 2000 and all MS Office programs ·           Provide support for office hardware such as desktop computers, printers, fax machines, copy machines, etc... ·           Provide support for software over the phone and on location ## Area of Expertise Medical Management Customer Service Help Desk Phone Support Billing Some Medical Billing/Coding ( I have my own coding books)