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@tetel08
Flag of Philippines Quezon City, Philippines
Member since August 5, 2013
0 Recommendations

tetel08

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I have 4 years of experience in Home base telemarketing and Virtual Assistant both B2B and B2C campaign. Communication is my passion and throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality on telemarketing and phone caller, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. As a Virtual Assistant I provide support by utilizing technology and working from my own fully equipped office. All work is completed using the cloud, email, telephone, and post. I offer solutions for all types of requirements whether you need work completing on a daily, weekly or monthly basis, to helping with any ad hoc and specific projects you may have.
$15 USD/hr
1 review
1.6
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 100%Repeat Hire Rate

Portfolio

Recent Reviews

Experience

Customer service Associate

Jan 2012 - Jun 2013 (1 year)

Understanding the customers’ needs through effective listening and questioning skills Dealing with all calls politely, courteously, professionally & assertively Matching customers’ needs to Clients’ products and services Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in Communicating relevant information to internal and external customers and sharing learning with colleagues Adhering to agreed processes, meeting required work standards, targets and objective

csr

Jul 2011 - Dec 2012 (1 year)

Hotel reservations assistance. booking and cancelling.

Sales Representative

Jan 2009 - May 2011 (2 years)

interact with customers to sell and process information in response to customer inquiries, concerns and requests about our clients’ products and services. They will spend most of their workday taking calls from existing customers and recommend additional products. One of the major duties is to increase revenue for the firm by closing sales over the phone. They must be able to navigate multiple computer databases and programs while speaking to the customer. They utilize the information in the databases to

Education

Bachelor in Business Teacher Education

2005 - 2009 (4 years)

Qualifications

Team Leader (2011)

Convergys

Publications

Sales Rep of the year

Verifications

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