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@undauntedsapien
Flag of Canada Dieppe, Canada
Member since January 24, 2015
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undauntedsapien

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I worked as a Leader, Data Processing Specialist/Analyst and Trainer. Getting a detailed outcome is my main strength. I am proficient in MS Excel, VBA, MS Access and other data mining softwares (Nfocus,CMS,Citrix etc). Currently, Summary: Analyst A master of Product knowledge, process and administrative activities. Top notch analyst by forecasting and projecting important data. Strategic Planner Set goals for agents and staff. Formulated and implemented strategies to boost the business. Process Designer Helped businesses by creating new processes. Modified the old ones to be on the top of the business Mentor/Supervisor Trained agents and helped them to. their goal. Supervised agents to keep their number healthy and fit. Coached agents how to control the quality of the processes and calls.
$12 USD/hr
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  • N/AJobs Completed
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Experience

Contact Center lead

Feb 2018

Contact Center management

Data Analyst/Reports and Real-Time Analyst/SME

Jan 2015 - Dec 2017 (2 years)

Data architecture, designing, ETL, mining, analyze business

Mentor

Mar 2013 - Jan 2015 (1 year)

Mentoring agents, Assisting superiors, Analyse Business, Client Solution, Customer Satisfaction, Quality Analyse, Data Entry, Administration Duties

Education

Masters in Business Administration (Innovative Management)

2011 - 2012 (1 year)

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