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@vw7295693vw
Flag of United States Alpharetta, United States
Member since July, 2009
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vw7295693vw

## BIO **Work Experience:** 1991-Present Computer Help Services, Inc. - Lead Technician/Owner Working with technology and giving excellent customer service are two of my passions. Over the past 20 years I have developed skills and knowledge that have enabled me to support technology users efficiently and effectively. The diversity of this type of work is challenging and very satisfying.  **Education:** University of Maryland College Park, Maryland  100 credit hours of college coursework completed  (1983-1987) Major: Computer Science GPA: 3.0   ## Area of Expertise **Service:** My skills include configuring, deploying, supporting, upgrading and maintaining network environments that include desktop and laptop computers, printers/copiers, NAS, and IP phones, as well as installing network and phone cable. I am also proficient in training on database software (Microsoft Access, Act!, Microsoft SQL Database, Sales Force Database); analyzing network systems and implementing productivity solutions; establishing and maintaining security procedure for users; protecting and securing data and devices across networks; running backups; cleaning up antivirus and spyware bugs; maintaining good network protocols and wireless access; ensuring network speed and efficiency; troubleshooting and repairing network, hardware, and software; and providing purchase advice. My job duties also include regularly moving equipment (i.e., monitors, servers, copiers), as well as installing network and phone cable.  I have always considered myself a firefighter in the technology field. I enjoy the challenge of finding solutions to problems quickly and expertly. I believe I would be an asset to any team.   **Sales/Customer Service:** Customer Service and Sales are two of my strengths. I have a friendly and engaging demeanor and I communicate well with all levels of technology users. I am able to communicate about services and products in a way that is easy for customers to understand.  I also work well within a team and am able to take direction.   

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