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$5 USD / hour
Flag of NIGERIA
abeokuta, nigeria
$5 USD / hour
It's currently 3:29 PM here
Joined July 16, 2019
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Olawale A.

@walearo

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$5 USD / hour
Flag of NIGERIA
abeokuta, nigeria
$5 USD / hour
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Tech Support / Admin Support / VA

I am an awesome freelancer with over 5 years working experience in technical support, customer service and training. I pride myself on my determination, dedication and attention to details which has always produce excellence results. I am well rounded in admin support tasks and can assist with form creation, email correspondence, webinars, calendar management, scheduling, order processing, and other general virtual assistant duties. In addition, experience as a Technical Support and Training Facilitator has afford me the opportunity of writing so many technical materials/user guides/tutorials, FAQ, step-by-step/Do-It-Yourself/How-To guides to aid usability and help customer resolve issues relating to technical-know-how. I go the extra mile to satisfy my customers’ needs by delivering professional, helpful, and high quality materials that will keep your customers. With me you don't just hire a service, you hire results rounded with professionalism.

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Experience

Technical Support Engineer

CWG Plc.
Mar 2016 - Present
2nd level technical support Engineer for Internet and Mobile Banking Applications - the role involves active monitoring, system analysis and troubleshooting to prevent service downtime and application error, investigates end user issues and proffer solutions and generate daily, weekly and monthly reports. ***I work with Banks to ensure customer satisfaction***.

Software Support Engineer

CWG Plc.
Jul 2014 - Feb 2016 (1 year, 7 months)
Help customer with the configuration of SMERP (Cloud ERP Application based on Odoo) Customized Odoo ERP Application (Python & XML) to suit customer's request/needs Take part in the second level technical support of SMERP Documents and demonstrates solutions by developing documentation, user guide and training. Improves operations by conducting systems analysis and recommending changes Give sales pitch to prospective customers including usability training to existing users

IT/Network Support Staff

Arocom Global Investments Limited
Jan 2013 - Dec 2013 (11 months, 1 day)
installed and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; troubleshooting system and network problems diagnosing and solving hardware and software faults; replacing parts as required; providing support including user training, interpreting instructions, answering questions, etc; setting up new users' accounts and profiles and dealing with password issues;

Education

Bachelor of Science, Computer Science and Information Technology

Igbinedion University, Okada, Nigeria 2007 - 2011
(4 years)

Qualifications

Cisco Certified Network Associate (CCNA Routing and Switching)

Cisco Systems, Inc.
2010

Cisco Certified Network Associate Cyber Ops (CCNA Cyber Ops)

Cisco Systems, Inc.
2018

RED HAT CERTIFIED SYSTEM ADMINISTRATOR

Red Hat, Inc.
2017

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