Profile image of wanacruz
@wanacruz
Flag of Philippines Quezon City, Philippines
Member since October, 2012
0 Recommendations

wanacruz

oSupervisor and QA with the top Call center in the Philippines oStrong verbal and written communication skills oAbove average analytical skills oStrong problem-solving & decision-making skills oStrong leadership skills with the ability to manage diverse agents oExcellent computer skills

$3 USD/hr
0 Reviews
0.0
  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • N/ARepeat Hire Rate

Recent Reviews

No reviews.

Experience

QA

Dec 2005 - Oct 2012 (6 years)

November 1, 2010- October 1, 2012 o Creates Trend reports on a weekly basis o Monitor and analyzes reports o Evaluates agents calls and closed cases (Quality and CSAT) o Escalate department issues as appropriate o Provides feedback to OPERATIONS for the betterment of agents performance o Deliver client requirements o Attend quality weekly calibrations and meetings

Education

BS Advertising Major in Public Relations

2002 - 2005 (3 years)

Certifications

Team Leader Development Program (2010)

Extensive Coaching

Badges

  • The Prospector

    Post your first project.
  • The Perfectionist

    Edited a bid.
  • The Prospector

    Post your first project.
  • The Perfectionist

    Edited a bid.

My Top Skills

  • Internet Marketing 0
  • Data Entry 0
  • Telemarketing 0
  • Excel 0
  • Sales 0
  • Customer Support 0
  • Bulk Marketing 0
  • Virtual Assistant 0
  • Web Search 0
  • Technical Support 0
  • Phone Support 0
  • Order Processing 0
  • Desktop Support 0
  • BPO 0
  • Filipino 0
  • English (US) 0
  • Email Marketing 0

Browse Similar Freelancers