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Flag of Philippines quezon city, Philippines
Member since October, 2012
0 Recommendations


oSupervisor and QA with the top Call center in the Philippines oStrong verbal and written communication skills oAbove average analytical skills oStrong problem-solving & decision-making skills oStrong leadership skills with the ability to manage diverse agents oExcellent computer skills
$3 USD/hr
0 reviews
  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • N/ARepeat Hire Rate

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Dec 2005 - Oct 2012 (6 years)

November 1, 2010- October 1, 2012 o Creates Trend reports on a weekly basis o Monitor and analyzes reports o Evaluates agents calls and closed cases (Quality and CSAT) o Escalate department issues as appropriate o Provides feedback to OPERATIONS for the betterment of agents performance o Deliver client requirements o Attend quality weekly calibrations and meetings


BS Advertising Major in Public Relations

2002 - 2005 (3 years)


Team Leader Development Program (2010)

Convergys Services Corporation

Extensive Coaching