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@wanacruz
Member since October, 2012
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wanacruz

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I have worked with as an Operations Manager then eventually took the role of a Manager of Client Services/ Head of Project Launch. I am confident that I fit the qualifications that you need to manage your team. I have launched ALL of the Outbound/ Inbound campaigns of Outbounders Management Services Department () since 2012. I have countless experience in terms of appointment setting, lead generation, sales and Customer service. I take care of the campaigns on its first 60 days then transition them to their respective Operations manager after it has been fully established. Please try me, I will be a handy candidate on a long-term basis.
$5 USD/hr
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Experience

QA

Dec 2005 - Oct 2012 (6 years)

November 1, 2010- October 1, 2012 o Creates Trend reports on a weekly basis o Monitor and analyzes reports o Evaluates agents calls and closed cases (Quality and CSAT) o Escalate department issues as appropriate o Provides feedback to OPERATIONS for the betterment of agents performance o Deliver client requirements o Attend quality weekly calibrations and meetings

Education

BS Advertising Major in Public Relations

2002 - 2005 (3 years)

Certifications

Team Leader Development Program (2010)

Convergys Services Corporation

Extensive Coaching

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