Sandra T.

## BIO * Over 10 years of valuable experience in Operations and administrative work for insurance/financial services companies.   * Proficient in Microsoft Excel, Powerpoint and Project * Recognized by clients as a professional with a high degree of knowledge and talent for resourceful business solutions <!-- --> * Proven success in social media and social media marketing using multiple platforms * Possess excellent communiation and presentation skills * * * EXPERIENCE CROCNEST INC, Chicago, IL March 2008 – June 2010 MARKETING AND PRODUCT DEVELOPMENT – CONSULTANT • Developed social media strategy to engage customers and prospects • Create, maintain and manage online content, including Facebook, Twitter, blogs and other social media profiles. • Supported efforts to raise brand awareness using multiple social platforms. • Monitor trends in social media tools, trends and applications • Managed responses to negative and positive feedback • Participate in new business development and pitches CNA INSURANCE, Chicago, IL OPERATIONS ANALYST April 2007 – March 2008 • Responsible for maintaining, updating and publishing content to the Department Intranet site • Assisted management with documenting standard operating procedures during the restructuring of Billing and Collections Department which led to more effective and efficient processes for collections • Received Focus Award for working with client to save $2 million through reconciliation of accounts ACCOUNT MANAGER May 2006 – March 2007 • Supported management as a Business Champion for accounts management system deployment • Ensure all associates are in compliance with company policy as a Business Champion • Facilitated training classes as SME of Standard operating procedures for Operations Department • Conducted survey to assess employee awareness of organizational goals resulting in increased knowledge of current and planned initiatives for our associates of Worldwide Operations • Participated in the planning of Organizational meetings to highlight Quarterly Financial Results ACCOUNT SPECIALIST II February 2001 – May 2006   • Trained newly hired underwriters on collections process and procedures for Property Insurance • Collaborated across functional areas to manage the billing and collections activities for middle market accounts • Conducted forecasting of current and past due premium to track the collection of monthly receivables PARSONS GROUP, Chicago, IL  ANALYST (Consultant) November 1998 – January 2001 * Provided client support to Group Benefits, Risk management and Property Insurance organizations. Created and maintained database to track outstanding premiums. EDUCATION UNIVERSITY OF PHOENIX Phoenix, Arizona MASTERS OF BUSINESS ADMINISTRATION - GLOBAL MANAGMENT October 2006 ROOSEVELT UNIVERSITY Chicago, Illinois BACHELOR OF SCIENCE - ECONOMICS January 1995 ## Area of Expertise Expertise in the following areas: * Social Media Marketing * Administration  * Business Writing * Writing Content * Article Writing * Product Development and Design * Operations