and invite this freelancer
Flag of Philippines Quezon City, Philippines
Member since February, 2012

I have a total of more than 15 years work experience in the fields of Sales and Customer Service.

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@wendypuerto

  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • N/ARepeat Hire Rate

Top Skills

  • Data Entry
  • Research
  • Telemarketing
  • Sales
  • Testing / QA
  • Customer Support
  • Virtual Assistant
  • Anything Goes
  • Copy Typing

Experience

Team Leader - Outbound Sales

Mar 2010 - Oct 2011 (1 year)

Handled outbound sales agents; provided positive, consistent and fair leadership to the team focused on the achievement of the projects high qualty standards and high performance goals; recognizing team deficiencies and developing action plans to overcome them; meeting monitoring goals and completing related reports

Concierge Officer

Dec 2006 - Dec 2008 (2 years)

Assisted Supervisors and Manager with various task and worked hand in hand with Marketing Management Team in carrying out programs and initiatives; Ensured guests are greeted and assisted in an efficient and courteous manner

Sales Manager

Apr 2005 - Sep 2006 (1 year)

Responsible for developing strategies to hit or exceed sales targets. Work as part of and leading a team towards a common objective; Increase profits while delivering quality for long-term success; Develop business and oversee all sales efforts

Front Desk Attendant

Sep 2004 - Mar 2005 (6 months)

The position involves great organizational skills, from arranging room assignments, using a computer and handling cash to dealing with a variety of customer service expectations. Spends a lot of time on check-in and check-out of guests as well as troubleshoots day to day problems as part of the hotel team and coordinates with the concerned Department.

Outbound Sales Agent

Feb 2004 - Aug 2004 (6 months)

Offered products and services over the phone from the leads given by the company explaining the features and benefits; Responsible for converting potential customers into sales through the use of good product knowledge and selling skills

Medical Sales Representative/Field Trainor

Dec 2000 - Feb 2004 (3 years)

Works strategically to increase the awareness and use of the company's pharmaceutical products in hospitals; Conducts Round Table Discussions and Product Presentations to Doctors; Organized conferences for Doctors and other Medical Staffs; Planned worked schedules, weekly and monthly timetables; Managed budgets and monitored competitor's activity and their products. Trains and evaluates new Medical Sales Representatives in the field after their classroom training

Sales and Reservations Manager

Apr 1998 - Jul 2000 (2 years)

Implemented activities geared towards the company's objectives; Oversee daily reservations operations to ensure that contact with the guests is personalized, efficient and informative; Responsible for the achievement of revenue targets; Supervises sales and reservations staffs; Took part in familiarization visits to new destinations in order to gain information on amenities of interest to passengers

Front Office Agent

Feb 1998 - Apr 1998 (2 months)

Spends a lot of time on check-in and check-out of single guests as well as groups and tours; arranges reservations, offer referrals for services, troubleshoots day to day problems as part of the hotel team

Front Desk Officer

Mar 1996 - Jan 1998 (1 year)

Basically, responsible with the daily check-in and check-out of single guests, groups and tours; Handled guests concerns;offered referral services and requests for informations

Flight Attendant

Jun 1995 - Jan 1996 (7 months)

Primary responsibility is to ensure that safety regulations on airplanes are followed and that passengers are comfortable during their flights; Other tasks would include: Greeting passengers as they enter the plane, check their tickets, help with their coats and carry-on bags; instruct passengers in the use of emergency equipments; Administer first aid to ill patients,distribute blankets, pillows, reading materials, beverages, snacks and meals

Education

BS Tourism

1991 - 1995 (4 years)

High School

1987 - 1991 (4 years)

Grade School

1981 - 1987 (6 years)