William S.

William Shields Phone [login to view URL] COMPUTER SKILLS * Full knowledge of multiple software environments * Practical application of hardware / software * Custom spreadsheets that simplify difficult tasks * Time and cost management features utilized * Web Design, Flash media, Networks, Firewalls * Microsoft Windows Win7 Linux VMWare * Microsoft Office 2014 * Macromedia Dreamweaver, Ultra-Dev, Flash MMX * P.O.S. Systems, FUNCTIONAL SUMMARY: * A cultivated and proven ability to multi-task, set priorities, troubleshoot issues and meet deadlines. * Customer and client relations from the front line or first contact interactions. The ability to anticipate the needs of clients and personnel. * Skilled in all facets of administrative responsibility. P&L, payroll, inventories and revenue accountability. * Staff Management, scheduling, labor projection, organized team structured management style. * Knowledgable in menu cost structure and planning, events contracts, rooms and facilities variables. * Background includes facilities management, operational aspects of assets and resources. * Detail oriented, calm communicator with many areas of expertise and knowledge. * Extremely motivated, able to work and follow through in an independent manner. * On-site, remote locations, field work customer service abilities. * P.O.S. systems administration, troubleshooting, training and optimization. * Manage, Administer and Secure Local Area Networks * On-site Hardware / Software Break/Fix Multiple system deployment * VOIP network configuration POTS integration * In wall cabling, network infra-structure EMPLOYMENT HISTORY * 2001 -2014 HT PC Support Sacramento, California * 2001 -2001 Color Graphic Press New York, New York * 2000 -2001 Hilton Towers San Francisco, California * 1998 -2000 Lyons Restaurants San Francisco, California * 1985 -2000 Gold Country Limousine El Dorado Hills, California * 1996 -1998 Tony Romas (TM)s Restaurant Sacramento, California * 1993 -1995 Verona Joes Marina Sacramento, California * 1988 -1993 Radisson Hotel Sacramento, California EDUCATION / CERTIFICATIONS * CompTIA A+ * CEA CompTIA DHTI+ * CompTIA Net+ * CompTIA Security+ * CompTIA Server+ * MCSA (Microsoft Certified Systems Administrator) * MCSE (Microsoft Certified Systems Engineer) * Dreamweaver / UltraDev Code * MS Frontpage * Visual Basic C++ * Micros / Aloha / Remanco Hospitality POS Systems * Microsoft Certified Desktop Support Technician * Dell DCSE System Certification * Micros P.O.S. Systems Train the Trainer program * Culinary Academy Certificate * Guest Interaction and Successful Practices Workshops * Tony Romas Operational Management Certification * Lyons Restaurant General Manager Certification * Serve-Safe Certified Instructor Additional