Xi G.

I have an excellent 4 year experience as an offshore customer service representative assisting U.S. and Canadian customers. I was trained and certified by several well known Call Center in the Philippines. I can provide sales, technical, billing and retention support/service both voice and non-voice platform. My good communication skills is the key ingredient to eliminate both language and cultural barriers. I am goal driven in resolving customers concern utilizing my knowledge in profiling types of customers, active listening, comprehension of issue, using probing questions, patience, empathy and soft skills. Performing to reach maximum output been hard wired to my work routine. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a freelancer that can work with U.S. or Canadian business hours