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@zamanology21
Member since January 28, 2011
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zamanology21

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I have worked as a virtual private assistant and call center manager before starting freelancing. I know a great deal about US because my boss was from there. Now I'm a IT/online marketing/customer support consultant. I am also an expert and experienced writer and a transcriber. I'm good at internet research so I can find out about almost anything and write about it. I write from my imagination so my articles never have any plagiarism issue. Thank you for reading through.
$10 USD/hr
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Portfolios

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Experience

Assistant Support Manager (10th July, 2015 - 8th April, 2016

Jul 2015 - Apr 2016 (9 months)

Responsibilities:  Handling escalated phone calls and Zendesk tickets.  Fulfil Customer Success role by assisting US Product Development Team and Sales/Business Development Team.  Managing own sub-team to assign tasks to other employees.

Support Coordinator

Jun 2012 - Jul 2015 (3 years)

Achievements:  The only Excellence Award holder for overall performance for Support Team in 2015 Responsibilities:  Customer support through email till June, 2014 and through Zendesk afterwards.  Customer support over the phone.  Assigning tasks to all the team members at least one day per week.

Floor Manager

Sep 2010 - Jan 2011 (4 months)

As the Floor Manager at the offshore facility of AtoZTasks, it was my duty to supervise and manage 30 employees who were working on different projects for a number of clients. I was responsible for communicating with teh clients on a regular basis to see if they were satisfied with the services our dedicated assistants were providing. Part of my job was to carefully monitor the performance of the employees and make HR related decisions including hiring. It was also my responsibility to convince new clients

Education

BBA

2008 - 2012 (4 years)

HSC

2002 - 2005 (3 years)

SSC

2001 - 2002 (1 year)

Qualifications

Call Center Training (2010)

Hero MindMine

The training was conferred by Hero MindMine, the education and training concern of Hero group of India. During this training, we learned the basics of call center operation, how to greet customers, how to approach for a sale and some typical call center jargon. We also practiced these things with the instructors to get used to the idea of operating as a call center agent. Experienced call center professionals shared their views with us and at the end, we had to go through a theoretical exam where I secured above 80% marks.

Publications

How to Adapt to Changing Office Environment

It's a wikiHow article on adapting to office environment changes.

Certifications

  • US English Level 1
    88%

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