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$3 USD / hour
Flag of PHILIPPINES
mandaluyong, philippines
$3 USD / hour
It's currently 11:01 AM here
Joined August 12, 2019
0 Recommendations

Zerry M.

@zengm2019

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$3 USD / hour
Flag of PHILIPPINES
mandaluyong, philippines
$3 USD / hour
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Virtual Assistant

For more than 2 years, I've worked as a technical support representative on a BPO industry, where in assisting customer queries and technical issue over the phone either inbound or outbound calls. I have experience working for 3 years as an office staff on a different corporate offices. Also, I created a quotation and proposal if the customer requested and I can do managing email monitoring, data entry, create a report using Ms office application such as Microsoft Word and Microsoft Excel. I a responsible,loyal and you can trust me specially in terms of confidential things.

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Experience

Technical Support Representative

Teleperformance Philippines
Oct 2016 - Present
- Taking inbound and outbound calls for a printer / Telco account - Walk thru the customer for troubleshooting on Windows and MAC OS, android and IOS. - Sending email instructions to cus for further troubleshooting. - Processing replacement as often as needed. - Doing a line test if cus has dial tone issue. - Creating an onsite visit schedule for the unresolved issue over the phone via the system. - Email query support. - Creating an incident report in real-time and gave to the customer.

Sales Staff / Dispatcher

Bogil Isla Inc.
Dec 2013 - Jun 2016 (2 years, 6 months)
Dispatcher Role Handling the following: - Drivers and helpers allocation - Scheduling deliveries for the next day ( branches and customer ) - Doing office works on creating reports and fabrication orders. Sales Role - Assisting clients in selling areas. - Making quotations and ordering items on warehouse - Scheduling the technical team ( after-sales service )

Education

Associate in Computer System Technology

Philippines 2005 - 2007
(2 years)

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