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new delhi, india
It's currently 1:19 AM here
Joined June 6, 2012
0 Recommendations
Ajay M.
@ajaym259
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new delhi, india
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Website Design & Development / SEO / Incident Management
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Portfolio
Portfolio
Portfolio Word Document
Portfolio Word Document
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Experience
Principal Consultant &owner
May 2012 - Present
o Client / Business acquisition
o Client / business retain management
o Planning / requirement analysis / creating project plans
o Budgeting / costing for the projects
o Complete handling of PL of clients
o Co-ordinate all phases of application development & handling change requests for the applications.
o Real Time & continuous follow-up for incident resolution , relevant notification updates per SLA, and drive resolution.
o Contribution to ongoing process & operational improvements.
o Manage th
Project Lead
Jan 2007 - Apr 2012 (5 years, 3 months)
o Participate in all phases of application development & handling change requests for the applications.
o Real Time & continuous follow-up for incident resolution , relevant notification updates per SLA
o Participate in overall ticket life cycle.
o Responsible for sending all Incident notifications as per agreed process.
o Participate / co-ordinate, setup bridge calls for effective coordination, incident resolution, service restoration.
o Follow the global Service Restoration Management Process.
o C
Education
Master of Computer Applications
(3 years)
Bachelor of Commerce
(3 years)
Qualifications
Situational Leadership & Communication
Aptech Ltd, New Delhi
2011
null
Acquiring Managerial Skills
Solutions , New Delhi
2009
null
Networking and VB.Net
Infotech Corporation Ltd. Chandigarh
2002
null
Publications
SEO presentation
on Slide Share
null
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