Michael S. Profile

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$40 USD / hour

loretto,

united states

$40 USD / hour

It's currently 1:31 AM here

Joined January 30, 2013

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Michael S.

@athomegenius

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(0 reviews)

0.0

$40 USD / hour

loretto,

united states

$40 USD / hour

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Sales/Service Management, Quality, & Training Pro

I have almost 20 years of Sales & Service experience in Call Centers, Retail, & Remote environments. For the past 14 years, I have been in various leadership roles for At&t & DIRECTV focused on driving performance and developing leaders in Operations, Training, & Quality. I have 10 years of experience traveling all over the country doing this, and almost 5 years of mostly remote/virtual experience. My passion is root cause analysis, identifying behavioral strengths & gaps, and coaching to bridge those gaps and celebrating success. I'm interested in helping you with this in an Ops/Training/Quality capacity. Reach out with any questions!

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Experience

Self

Aug 2017 - Present

Performance Management (Sales Analysis, Coaching, Training, etc...) Leadership Development

Advantage Solutions

Apr 2014 - Jul 2017 (3 years, 3 months)

Client Services Vendor Management Performance Management Leadership Development Root Cause Analysis Relationship Building Ops/Training/Quality Audits

Ramsey Enterprises

Jun 2011 - Mar 2014 (2 years, 9 months)

Responsible for instructing new hire sales associates on systems, sales and customer service techniques Follow a curriculum to ensure all products and FCC requirements are fully understood Solely responsible for molding classes of up to 16 students into Professional Sales Reps Responsible for teaching management (up to Executive Director level) all aspects fore mentioned Provide refresher training for incumbent employees Handle a variation of class durations. (1 day, 1 week, 1 month)