I have a passion for writing (and research), my strength is the optimism, respecting deadlines &
Username: cryssya2005
Has not made a deposit.
Has verified their email address.
Has completed their profile.
Has not verified their secure phone number.
Verified
Payment is not verified.
Location: Bucharest, Romania
Member since: April 2012
I'm an experienced Project Manager with a background in Customer Operations and Customer Experience. I've managed different sized teams of specialists and implemented process improvements for cross functional channels: Customer Service, Retail and Online.\n\nCore competencies\n? Products and Services Marketing\n? Campaign Management\n? Customer Lifecycle Management\n? Customer Experience\n? People Management\n? Training and development\n? 6 Sigma exposure\n? Project and process management\n? Market research... [read more]
Earnings: Amount earned doing projects similar to this one. Increases as more projects like this one are successfully completed and paid through the site.
New approach within call center teams <br />- Assessing every team's training needs <br />- Designing, piloting and running alignment workshops for team leaders and their teams<br />- Providing further support for the agents:feedback, coaching, improvement opportunities, fresh thinking, share best practices<br />- Designing the Customer Operation guidelines - what does a good and a great customer experience mean for Customer Operations<br /><br />Self Service redesign (IVR and USSD)<br />- Involved in redesigning and repositioni
Major Accounts Specialist
Sep 2006 - Aug 2008
(1 year)
Vodafone Romania
Role: Account Management<br />- Establishing and maintaining the relationship with Vodafone Romania major customers<br />- Taking over, processing and solving all the customers' requests - both calling or meeting face to face and supplying an official or a confirmation answer in reply to their letters or e-mails; <br />- Providing an excellent service to the customers, solving any of their requests regarding the products, services, tariffs, price lists, cover, devices, guarantees;<br />- Providing correct, complete a
Customer Service Representative
Sep 2005 - Sep 2006
(1 year)
Vodafone Romania
Role: Account Management<br />- Taking over incoming calls from company's customers;<br />- Offering all requested information regarding company's products and services and promoting them;<br />- Identifying root causes for their problems and finding the best solutions in order to solve them.<br />- Proactively addressing the identified issues in order to minimise the impacted number of customers<br />- Identifying the customers' needs and proactively addressing them by up sell opportunities. <br />- Constantly s
Education
Bachelor's degree
Academia de Studii Economice din Bucuresti
2003-2007
Certifications
Project Management - Complete Guide - accredited by Project Management Institute, USA
Arcadia Consulting, Bucharest, Romania
Publications
2012 Brazil and Americas Cement Sector Sentiment Survey
I'm an experienced Project Manager with a background in Customer Operations and Customer Experience. I've managed different sized teams of specialists and implemented process improvements for cross functional channels: Customer Service, Retail and Online.\n\nCore competencies\n? Products and Services Marketing\n? Campaign Management\n? Customer Lifecycle Management\n? Customer Experience\n? People Management\n? Training and development\n? 6 Sigma exposure\n? Project and process management\n? Market research
cryssya2005 Badges
As you use Freelancer.com to complete work, you'll earn badges which appear on your profile.
